Wateen WiMAX Registration Opens But Website Needs Improvement
Adnan Siddiqui pointed out that Wateen has opened pre-registration for their suite of products including WiMAX. For those who have suffered through all the digging on the streets (as in Lahore DHA), this should be welcome news. The link on Wateen’s site mentions that the new site will be the portal for all their services. The site addresses the 3 major sgements of home, business and operators. Some basic information such as the WiMAX coverage area and technology FAQs are provided there. However as the site stands now, it could use some improvements. Some of the issues I noticed:
- The approach they are using is to get the customer info through registration and then getting back to them. It means that they are still not ready yet. Now why would people leave their CNIC number with Wateen - especially over an insecure connection? Oh yes here’s an incentive: Be amongst the first 10,000 customers by registering online to receive a surprise gift from Wateen. This offer is valid until 30 September, 2007.
The product information is not provided on the registration page. For an ordinary person, more information is desirable with the context. You dont want people to wander around the site to figure out what options are availabel for TV - you put that info right there where users need it. - The site does not list information about the WiMAX packages and prices. For example the business WiMAX section greets you with a “coming soon” message.The package rate inforamtoion is likely to be available in 4-6 weeks according to Wateen.
- Site navigation is not very user-friendly and easy to bookmark.
 Why do companies have a hard time putting together an informative and user-friendly site which will help consumer become their customers? What’s so difficult about it?
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True, they require much improvement in web content in order to make it a proper portal. Wateen guys have bagged some good corporate deals including Long Haul OFC backbone with CMPK(Paktel) and the one with the Bank of Punjab over WiMax and Metronet. How they practically deliver these services to both corporate and consumer segments will set the bench mark for others.
[...] The International Telecom conference at ITCN-ASIA 2007 was held on Aug 9-11 at Karachi Expo center. Over the years, ITCN (Ecommerce Gateway Pakistan) has become known for industry gatherings in which high profile technological announcements are made. Last year at the ITCN conference, Telenor announced its EDGE service. This year at ITCN, it was Wateen which announced WiMax’s commercial deployment. [...]
Pathetic Website..broken links, reference to non existent sections. They need to spend some bucks..first impression is they will leave behind PTCL in consumer service and set new standard of worst customer care
i need the information about this connection.plz send all necessary information and specialy of internet on my mail address.
thanks and regards
hello. seen and amazed by the launch of your service wana know how can i get a frenchise of yours to benefit people of my area? my email is ASAD_1904@yahoo.com…………….waiting for reply
i need some information regarding Wateen’s wimax service and benefits they would be offering (or planning to offer) with regards to wimax..plus is wateen providing mobile wimax standard or the fixed wimax standard?plz i need some info regarding wimax services and basic working
Pakistan’s Wateen Telcom is showing Signs of improvements By launching Self Care Portal for Consumers - Check Here:
http://www.ebloggy.net/2008/07/20/pakistan-telecom-wateen-wimax-signs-of-improvement.html