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Published on August 31st, 2007 | by Atif Tahir


Wateen’s Strategic Mistake in Product Launch

In this post we take a look at the role of advertising in building brand equity, using the case of Wateen’s recent product launch. Advertising is paid form of marketing promotion in which the sponsor is advertised and the message is controlled. Brand Equity refers to the value built-up in a brand. It is measured on a scale determining the extent of customer awareness. Besides awareness, brand equity is also directly related to the consumer’s experience with the brand itself. This experience finally decides the fate of product in terms of success and brand loyalty or failure within the potential target audience.

Within Marketing Mix i.e. Target market and 4P’s (Product, Price, Placement, Promotion), Product refers to the promise made to the customer or solution provided to the customer. Value is the perceived difference between the costs spent by the customer against achieved benefits. The lower the cost in relation to the benefits the lower is the value.

Hence, marketing communication or advertising during the product launch is a strategic decision and must be handled with care. Launching the product or service aggressively without practically placing it or making it available might bring critically negative impact on brand reputation. Such campaign destroys instead of building a brand. It is just like a promise made to the customer and then not being fulfilled. Such mistake at launch stage, specifically in case of a product like WiMax which still have to struggle a lot in getting mass awareness and with delivery issues, can severely disrupt the company’s and brand’s image within early adaptors of the product.


Wateen placed two ads in print media. One, related to product launch aggressively offered all the products in line with core focus on triple play. Wateen’s new website is also much better than the previous one and offers product & marketing information in detail. However on practically calling the Toll Free number on next day of advertisement, one finds a telemarketer with inadequate information on all the products and delivery time of 2 months. Prospects are being asked to register online and are being told that sales team will contact them in 6 to 8 weeks. However there is definitely some good news for DHA residents where finally some services are available. However, residents maintained that it is the Triple Play currently being offered and not the WiMax. Even in case of Triple Play services, Wateen is not actually offering FTTH, instead Co-axial cables are being routed from the OFC distribution boxes.

wateentrust.JPGWhile doing advertisement during product launch, companies must behave strategically realistic when the market is competitive and buyers have become knowledgeable. Wateen does have some exciting projects and plans ahead and they are acting quite aggressively but enterprises like Wateen Telecom, must advertise product/service offering only when the product is ready to deliver instead of advertising plans on paper.

The second Ad from the campaign was a good advertising strategy. It was much focused on company’s corporate image leaving a feeling that there is a new entrant who will be offering state of the art value services in Telecom Sector. The services which are new for the customers in Pakistan. The Ad was not offering anything in particular and hence is the right Pre-Launch Ad before products are practically ready for delivery. Wateen also has successfully managed to bring certain corporate giants on board including Telenor, Bank of Punjab, Warid, Callmate etc and these names were illustrated on the advertisement, thus strengthening the company’s image as promising and trustworthy player.

About the Author

191 Responses to Wateen’s Strategic Mistake in Product Launch

  1. zeeshan Younus says:

    Interesting stuff..

  2. Mega Punch says:

    its all political campaign in making wateen…

  3. Pingback: Wateen: Hello Again

  4. Pingback: Wateen: Hello Again | TelecomPK

  5. nishat khan( says:

    Frenches of wateen in Karachi is worst. they earn money but not gave a answer to customer.
    they change my product but not entered the change in your office and some one says they issue a USB AGAINST MY NUMBER. AT PRESENT I WANT TO START MY CONNECTION AND NO REPLY BY ANY ONE OF YOUR STAFF.PLEASE CHECK MY LATEST COMPLAINT TICKET NUMBER(1557944)OLD COMPLAINT NO.(580954) THANK YOU

  6. We have earned a lot from Warid and Wateen.Now close this discussion.Bashir and Pervaiz and our son’s have earned a lot and our whole family is on C-level….simple friends are family company …foolish people…

  7. Imran says:

    Wateen is the most pathetic service i had ever used, their 90% towers are not working in rawalpindi since mid of February 2010 and none of their Rep is able to tell anything… Idiots are sitting in their islamabad office situated above ALfalah bank I-8, Even their managers Amir imtiaz and waqas are unable to give any type satisfactory answer…


  8. Ali Murtaza says:

    we are also facing signals problem only 20% signals, intenet connection failed.

  9. sunny chandel says:

    someone please give me the solution of this problem

    with the help of Data
    Structure and algorithm ,user here enter the input value in the form of dd-mm-yy and need the output result in the form of second .Define the data
    structure for this problem and show the output as desired by the user be care full about the output because output will be greater than the capacity of
    the integer you have design the data structure for this.

  10. If you are working in a company your project incharge give you a problem ” what is your life in second” .Solve this problem with the help of Data Structure and algorithm ,user here enter the input value in the form of dd-mm-yy and need the output result in the form of second .Define the data structure for this problem and show the output as desired by the user be care full about the output because output will be greater than the capacity of the integer you have design the data structure for this.

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  12. Ahsan Malik says:


    Dear Mr Tariq Malik,

    DEAR ALL! What do you think about this?

    Plz take some time off & Read.

    CC: Customer Service, Wateen Telecom

    Bcc: Pakistan Telecommunication Authority

    Nauman! Despite of the fact that I have requested you so many times over the phone to give me the status of my refund, YOU ARE BADLY FAILED TO GIVE ME THE SATISFACTORY REPLY and always ended up saying that I’ll update up shortly. I challenge you that show me one phone call made on my cell and I’ll take my refund request back.

    I got wateen Internet connection on 17th Aug’09, one of your colleague, I guess the name was Waseem gave me all sureties that my problem will be solved but he like you never answered my calls, I THINK EITHER YOU ARE ALL THE SAME OR YOU ARE TRAINED TO DO SO BY WATEEN. Anyways after an ill-mannered and ignorant behavior from you franchise (Rawalpindi) I decided to return the product and devise was returned within three days. I filled up the return form and got receiving from Mr. Rizwan Raja and handed over the form to him. He promised me and gave in writing that the refund will be done within 7 working days. (I think he wrote it wrong, it should be seven working months . . . lol, anyways six months has already been passed NOW).

    Despite of my several visits I got no satisfactory reply from your franchise and ultimately I met you and you said you don’t have my refund request form with you, I don’t know about my previous form but with your franchise attitude and behavior I can guess that, either it is used as a mop to clean tea or dust from your franchise or sold to some rathe wala.

    Anyways I filled the form again on 30th Sep’09 and you have written down your cell # on the same paper in which I got receiving from Rizwan. So you can’t deny that and dated 30th sep’ 09, I have a proof in terms of your handwriting.


    Please Note: Nauman, while replying to this email to me, you are requested to CC to all.

    Thanks but no thanks to you, you pathetic franchise and of course wateen telecom for employing such a dedicated and keen staff.

    CUSTOMER SERVISE (in reading): Is there anyone who can tell me the status of my refund request?

    PAKISTAN TELECOMMUNICATION AUTHORITY (in reading): Sir / Madam! Is there anything you can do to help my retiring my money from WATEEN TELECOM AND MAKE SURE THAT NO ONE BECOME THE VICTUM LIKE I HAVE BEEN TREATED?

    – Malik –

    Cell: 0300 527 0890

  13. Zahid Nisar says:

    Assalamoalikum all,
    Well Welll Well…
    Many people have complaints from wateen, but so so so many of them are happy with wateen too!!! isn’t it????
    All those people who are complaining::::: Please try again and I am sure you problems will be resolved, Still not happy???
    try using PTCL sick DSL or Mobilink’s Stupid stupid and increadibly expensive with massive hidden charges “Infinity” and may be then you guys will fell better….
    Please dont expect them to give you a pendora of excellent services in blink of an eye, they are trying their best, they have given you a thing which FFFFF.****** PTCL took 63 looooong years and still PTCL stutters in every field.
    You think Wateen customer care sucks???? try infinity of ptcl customer care, you keep telling them that you are sick of PTCL broad band and no one will come to collect it and they will keep sending you the bill, I guess then you really come to know what the “REAL” customer care is…
    TRY Them… they;ll make you feel better…

  14. shahnawaz says:

    iam a new customer of wateen.Itake 5gb with 1mb .But my download speed is always remains between 100kb-150kb.

    my user name is i hope wateen would resolved my problem

  15. Sajid Khan says:

    Dear I want to purchase wateen device usb or other in 500 if any want to sale

  16. ali says:

    this is a very bad net service i suggest all people to leave this service if they don’t want headache

  17. B bole tau? M bole tau? says:

    Dear Both Anousheys,

    I know there is a problem in many service providers and their network becasue of non-branded internal infrastructure used inside the branded equipment which we are unable to check.

    It’s Eid. Forget Wateen and :Lets Partyyyy!!!!! Woooo Hoooooooo!!!! I got 3 tickets for Ajab Prem Ki Gajab Kahani!!! Say what???

  18. khan says:

    big problem of wateen signal. Many time not working my wolvarine that is why i disconect my conection.

  19. khan says:

    wateen is very gandi service

  20. Amir Rashid says:

    I wish to write on the poor customer services by wateen in Pakistan. I am a wateen subscriber sine 28 October 2009. Till date I have made n number of complaints about unserviceability of my telephone line but no one seems to listen. May be this effort of mine improves their service, though I am not very hopeful.

  21. zainulabideen says:

    i buy wateen wimax usb but its sigal quality is very low just 40% signal i have my package is 1mbps with 5gb.plz help me and some times browsing goes dead.and downloading speed goes in points kb.

  22. ANWAR KHAN says:


  23. KK01 says:

    sab wateen ka rona rotay hain kiya ap log ptcl se hain??? F***in service in pakistan. PTCL’s managers are not more than bluddy fu****z, p*n ch*d aur dall*y hain sab kay sab. 5 days ago a broadband of 1MB was installed at my home. Since that day i have consistent connectivity problems ( modem auto restarts ), i did call 1218 entered complaints but in vain. PTCL all services should be banned in Pakistan. They will buen in hell soon

  24. hr manager any where job.

  25. saadia Khan says:

    Dear All

    I am from Wateen customer service. I have gone through your feedback posted here. If you have any pending concern regarding Wateen service kindly send an email to along with your Wateen internet login We will get back to you.


  26. ASGHAR ALI says:

    new jupiter installation required. jupiter will be provided from the Churn Quota.

  27. muzafar says:

    for as you all are concerned……… dont know

    but like to tell you all seriously wateen franchises in karachi is also
    sick of wateens policies we try our level best to retain the customers
    but wateens policies make us all sick

    i dont know………. but really want tariq malik to have POSE ownership……….. to let him realize i what hell we all are……….. customers and franchisee to

  28. Ahtesham Arshad says:

    Dear Sir. / Madam / Friend,

    I have a must big problem with my msn since 5days. Its not work mean to say, its not sign in… I do many things. Even i reinstall my windows operating system. But msn not work. But its work on the ptcl v phone. But not work on the Wateen.

    I have WATEEN 15GB, 1MPBS..

    But the true is that, wateen is poor service…..
    Please send me your suggestions by e-mail or by one phone call 0321-6960457

    Thanks and Regards.
    Mr. Ahtesham ARshad

  29. Nadeem says:

    Wateen is charging for Cable TV and for Telephony line rent which was never subscribed. Complaint is sent to them every month and they send wrong bill again every month.

    Wateen has the greatest opportunity of improving its standards of business ethics.

    I fixed a business meeting with the General Manager of Wateen. My office called him on the appointed day and time and confirmed he was in office. But when I reached Wateen offices on Monday 15 Sep 2008 at 10:30 Wateen security lied to me and said he was not in office. My office called again and talked to Mr. Furqan on phone. He was definitely in office.

    Wateen seems terrified of ordinary people.

    I have no desire to do business with Wateen even if it means earning 1 crore Rupees per second from the deal.

  30. Analyzer says:

    Wateen record hit broadband market causing Etisalat(PTCL) to rollback its broadband infrastructure from pakistan.

  31. Analyzer says:

    wateen ceo received $ from mobilink to slow down the operations

  32. saim says:

    Wateen offers innovative packages!

    Wateen the leading WiMAX providers have announved new tariffs for their customers. With their amazing offer enjoy crystal-clear voice calls for as low as 40 paisas. Additionally become a Wateen family member and experience Free for Life Wateen to Wateen calls. As for Wateen’s Wireless freedom experience thiriving WiMAX by signing up for as low as Rs. 499 a month and go upto speed of 1Mbps for Rs. 799. The Variety of tariffs and packages according to your needs are available at:

  33. najam bajwa says:

    yar itn b acha nhn ha ….atleast don’t lie

  34. Alia says:

    With so many connection packages available, how do I decide which one keeps me connected at all times via phone and internet at a cost-effective offer? Of course this was all before I decided to become part of Wateen family as it is currently operating on the edge of technology in Pakistan with the launch of WiMAX. Get this…5 GB of space with 256 kpbs connectivity at only Rs.500 per month and a telephony tariff of only Rs.90 per month…It gets only better with the special EID offer with unlimited net surfing and downloading, international and local calling all for free from Dec. 8th to midnight Dec. 10th….Wateen will truly keep me connected with family and friends this Eid!!

  35. asad says:

    Wateen Wins “Best Challenging and Interesting Work Award” at PSHRM, 2008

    Wateen won the PSHRM Award, 2008 in the category of “Challenging and Interesting workplace”. Wateen is the preferred organization according to the opinion of 1100 graduates from 27 universities; for facilitating employees with the challenging and interesting workplace and work opportunities. Akram Durrani; MD, Human Resource after receiving the award from Mr. Naveed Qamar; Federal Minister of Privatization, Shipping, Ports and Fishery; commented that the award was once again a testmane tthat Wateen is the preferred company! He further said that, “we sincerely appreciate positive feedback this award gives to us and look forward to working with Pakistan’s young and hardworking workforce.” It is positive attitude such as this which helps to keep Wateen’s work environment a Challenging and Interesting one!

  36. ADEELRIAZ says:

    wateen is very cheep company in pakistan. wateen is limited downloading but downloding is unlimited is best otherwise worldcall is so,beeter package of wateen imb speed 2500 rs fee unlimited downloading.pray for wateen, wateen user.

  37. Sunny says:

    Wow! All of a sudden I feel a sigh of relief, I was planning on getting a high speed connection and initially had signed up to receive PTCL, after they never bothered to show up after a whole week, I canceled my order.

    After a few months, I got the urge for high speed again, after 5 hours of Wateen research and reading all the horror stories of red in the face Wateen customers, I feel satisfied with Vwireless for now.

    The CEO of Wateen doesn’t even deserve to be a street vendor of rotten apples, never mind squandering such a unique opportunity to introduce such cutting edge technology.

    Thanks guys from saving me from the Wateen torture chamber.

    p.s. I sure would appreciate any suggestions on a viable alternative? Or would it be best to wait a few more months?


  38. saim says:

    and sory to use ur name… wese r u anoushey ashraf?

  39. Anoushey says:

    Dera Anoushey.. do u think that this is going to help wateen in creating a positive image in customers mind? people are so unhappy with wateen they want their Wimax to work properly at their places instead of any event… and do u think that the management of wateen will be able to face the anger of the customers?..

  40. Anoushey says:

    hey folks i want every one of u to come at PASHA ICT Awards.. the Venue is Marriott Karachi and the event date is 31st Oct 08 (tommorow at 8pm).. aur han the important thing is that Wateen which is the Gold Sponsor of the event is offering free Wimax Connectivity throughout the event.. so come n enjoy.. since wateen management is also gong to be there, so u can share ur experience of Wimax with them.. u can get moe details about the event on

  41. Ahmed says:

    Hi all,

    I am using wateen’s wimax service in Karachi from last 5 months. I never received bill from them.

    I don’t see package details (tariff) for business users on their site, is it some trick or trap for over billing? How does such big companies operate without a billing system?


  42. Asad says:

    I think that you should know to tell some truth is good thing. It is not solution of problem kay simply disconnect wateen. Now wateen is providing better service & InshahAllah Always provide .So you must appreciate their improvement because if we appreciate they will also provide good packages for satisfying us.

  43. Rizkhan says:

    Is it compaign for consumer protection or awareness compaign by writing such stuff.

    Simply disconnect wateen.

  44. Sehrish says:

    Hey guys…
    I have seen so many people are creating bad image of Wateen by word of mouth, discussion on different issues like poor customer service, overcharging etc, is happening on continuous basis. I do not use Wateen and I do not have much idea about its Wimax but whatever it is, this is not a write way to show the anger and complain, if u have any queries please go and contact the management of Wateen instead of wasting time in writing negative blogs on daily basis, this is just a suggestion rest is up to you.

  45. zeshan says:

    i m from the initial users of wateen but really wateen is totally failed to provide wimax service to his subscribers
    in starting days data transfer is too fast but now its too slow even 37kbps
    while telephony has much problems like internet(lost connection,call drop,busy tone..) & no good coustmer support delay repair of complaint priblems and soo muvh
    infact wateen faisl to provide awesom services to his coustmers

  46. Tahir Akhtar says:

    I live in Clifton, Karachi and using Wateen for last couple of months.
    There are a lot of problems in there service:
    1. Really brain-damaged technical support. They even can’t answer simple yes/know questions. Funny thing is that corporate customer support refers everything to franchises instead of being other way around.
    2. Signals come and go at will.
    3. Using messenger (especially MSN) is a night-mare. It connects/disconnects twice every minute.
    4. Prepaid cards are not easily available. Even where they are available, they are denominated in Rs. 100, which means I have to buy and scratch eleven cards each month.
    5. Customer Website is so dumb that they have provided link to user guide in image format :D

    Download speed is good though. On 1mb connection I am able to get 100KBps (yes with a big B :) in off-peak hours

  47. FSD says:

    @ Asad MB

    Wateen is a Big Fraud!

    I have also been billed for 15000/= and they gave me the same response. Now after contacting, they say “…the bill is yours”.

    You can’t do anything when there is no Law and Order in the country.


  48. Aftab says:

    Hi… is the offical at wateen serving as a Assistant Manager Corporate solutions.

  49. Asad MB says:

    These Wateen ppl are a real rip offs. Was out of Pakistan for 35 days, upon returning , found out that i have to pay wateen rupees 13,500 to acticate my account, whereas i rightfully owe them not more than1,800 rupees.
    Now they are investigating and said that they will take 7 days to resolve this issue. I have complained to them so many times that i dont have the energy to express how much i really hate thier efficiency.
    Its like a cyber crime that wateen does against its customers. Hijack thier accounts, and ask for ransom, and just keep haning with them. MOFOs saaley.

  50. Now that we have that established. May I ask why the hell we aren’t buying Mobilink Infinity and going after Wateen like anything. O please I want wateen O please I want Wateen. I’m a small teeney weeny baby. I urge PTA to take action against all people buying Wateen. Buy Mobilink Infinity connection and get a big box of Ferrero Rocher complimnetry. Just take my name at their center.

  51. ISwearByTheMoonAndTheStarsAndTheSky says:

    Are you Anoushey Ashraf? I’m your fan!

  52. Anoushey says:

    Lol. Mr. Umar? Waaaht are you really trying to crack here? Man, I don’t know why things are the way the are here. You are working in a company, you placed an order (that sure would be big) and you don’t know anyone in Wateen with whom you can share your issues!!??
    Nice shot by the way.. A very good example of anti marketing campaigns.

    Anyways, go to their site.. Call their UAN or go directly to their office. Its that simple. Its other thing that you want to socialize here and you didn’t find any other way except this cheap joke.
    And what really is the name of your company by the way ;) I’m dying to know

  53. Umar says:

    Yaar, if anybody can give me working email addresses of Wateen Officials ( CEO, Corporate Sales Director, Customer Services Director etc).

    We are facing a lot much troubles in our Connections, we have placed orders for new connections since January2008, but still its under process.

    My company is really fed up from the response.

    So, please help me, and provide me working email addresses of the said Officials.

  54. ali says:

    i think micronet have most poor quility service compare to other because they never give a reliable service

  55. Khizer says:

    Guys, any1 noes abt wateen-intel carnival to promote technology? Dats so much in news dese days but I havnt been able to get any details. Da last I herd is they are on dere way to lhr. Final shot i gues. So wat dis carnival luks lyk? Any1 who noes, can raise his hand

  56. Sara says:

    Hmmm, nice suggestion. It really is a problem for a lot of dreamers, who are dying to use wateen. I liked your idea. I heard they are offering new tarrifs very soon. Read in some techno mag. I don’t know its right or wrong but it sounded cool.

    I hope they do. Nice Suggestion Raheel :)

  57. raheel says:

    please reconsider about up front cost of wateen connection. infact whole pakistan want wateen but hurdle is up front cost. cost should be less then 2000 RS. and modem should be free of cost. because people are using wateen services and without modem it is not possible. so like vptcl give free modem to wateen customers. if this is not possible then add 100 RS per month as an installment of upfront cost and modem cost. but tihis upfront cost is a hurdle. wateen people must think about it and take some good steps.

  58. Sara says:

    Wateen and IBM – Why shake hands?

    Folks, does anyone know about the latest offers being provided by Wateen? I heard they signed an agreement with IBM and being provided with some more integrity. Well, I don’t know much about it but just read about it on a blog. But I can’t get it. Can anyone help me out? Why Wateen is shaking hands with IBM and what are going to be the advantages?

  59. Sikander Cassim says:

    It is a very old saying that the sense of ownership and sense of serving and satisfying the users/customer dwell down from the top. The pathetic and “who cares” sort of attitude we have been experiencing from the lower tier of Wateen’s staff is because of short-sightedness and lack of strategic vision of the top brass.

    To me first impression is the last and Wateen has miserably failed to live up to this expectation. They went for quantity and cheap resources and compromised on quality.

    I would like to share my experience of totally messed up online service. Since last two weeks I have been following up my complaint for fault in wateen’s telephone service. The fault is that when a caller dials my Wateen number and later disconnects the call then at my end phone keep buzzing. Strange is not it? Ringer of one of my telephone sets has already been damaged because of this fault. This happened while I was away from my home and in my absence not at my home and someone rang at my number and when I reached home I found the bell ringing with an irritating and annoying tone/sound. Later I found that ringer speaker got damaged as it kept buzzing for hours though the other party/caller might have disconnected the phone after a minute but at my end it kept ringing for hours till I reached home.

    This fault was originally in the service when I subscribed; I guess three week back but it is still to be rectified by the best of best technical team or engineers of Wateen!!!!

    Today I again contacted their help line and ask for status and receive reply we have referred the matter to our technical team with underlying message “Don’t disturb us we are in total “Thaund Program”.

    So I am going to put widened agenda before the present Government: Impeachment, Restoration of judiciary, Get my telephone fault rectified!!!!!

  60. Anoushey says:

    Have Your Say

    Guys, I had posted a story and requested everyone to give a feedback about Wateen and Mobilink’s wimax and it has been hell TWO days but I haven’t seen any response so far.
    What I think now? Everyone was literally crying for the bad taste of services that was being provided by Wateen, but now, when they have been asked to get their feedback in a polite manner to sort things out, I see no response at all!

    I knew there is something fishy going on here and there, everywhere. But now I can clearly see that these bloggers would have been working on anti-progress campaign against the country. Man, why the hell do we always have to act according to our old definition of Pakistanism as well as anti-patriotism?

    Just barking out loud about everything is easy, cutting others’ business is easy as well, but I’m requesting all those freaks to share the technical reasons or their self-made technical reasoning to put it over here. So, all of you who have/had problems with either Mobilink or Wateen’s wimanx services, please let it unveil. At least we all have the rights to know the possibilities of bogus bills, (reaching hundred thousands), those dum rolls who can pay 90,000 or more (becuz I’ve read the same post on several blogs, but with different names), when they haven’t even used that bandwidth. In addition, all those people who lose their signals but do not know why they lost them, and what actually does it take to resolve it. Well, lets get things rolling, have your say.

  61. Anoushey says:

    Positive Blogging! Share Your Opinions, Don’t Pull Your Roots

    I have witnessed several bloggers putting down the wimax culture in Pakistan, whether its being provided by Wateen or Mobilink, they all hate it and are constantly campaigning to abolish latest marketing, business and innovative trends from Pakistan.

    Well, I know wimax is a very expensive service and not everyone is able to afford it, but it is an innovative application, people. It needs to flourish cause it holds numerous advantages for us.
    I’m currently looking for some technical problems that anyone of you has faced while using wimax services. I’m currently using Wateen’s broadband and telephony and I do not have any issues with the availability or any other thing. I strongly agree with the awful service experience in the past but I seem to have a lot better service after upgrading my CPE firmware. Why? Because I researched and solved this issue.

    I have been browsing internet and collecting information about wimax culture, its future and troubleshooting its complicated problems. Believe me, the results are astonishing as well as shocking. Even in developed countries like UK, US and Australia, wimax is suffering from a hard time, regarding its service problems. They are certainly better than us in technology and many other things, except a few morals, but they too are having problems in establishing this service.

    If you browse through their blogs, you will always find a technical problem faced, the reasons, troubleshooting tips, their own opinions and several worthy things, which are helpful for a service provider. Why don’t you guys go for some positive criticism, your opinions and suggestion? If Wimax culture is really having problems in Pakistan, we should play our cards right. It might help ISPs to locate the problems and ensure provision in specific localities, where there really are problems and people who do not understand terms such as Firmware, upgradation and even the ISPs. What do you say guys?
    Lets start a discussion, which details the advantages that we can have using wimax, (except the simple home internet). Detailing all the positive aspects and its problems, we can get a very prominent benefit of online media. We can certainly succeed in spreading the proper information that needs to be known. We are the consumers and we know better how these services can bring ease in our lives. So, What do you say?

  62. awais says:

    i dont know why am i only enjoying their services so far here in Rawalpindi , khayaban area . i got wateen connection last month and its going very well though i picked the slowest speed and still its performance is like 1MB dsl connection , Well i am wondering why others are not getting same benefits like i am , may be in my area there are very few subscribers thatswhy i am getting advantage ..yes on weekends i have experienced poor performance of fixed phone line i was i think due to heavy load !

  63. Naeem says:

    I got a 512kbps connection from them also paying Rs. 1000 as installation charge for which they did not provide any receipt. I paid with a credit card for the connection but they asked me to pay the installation charge with cash. I did not understand why they wanted cash for installation while they were ready to charge the rest of the amount on my credit card. Anyways I paid them. Only later did it occur to me that this 1000 is a sort of a kickback that these dealers are charging which obviously they cannot document. I was so mad at myself for not having realized this earlier.

    Anyway when I asked them to come and install it at my place, they said its very easy to do it yourself and they would send someone if I had any problems. I asked them then what are the installation charges for if I have to do it myself. They said the charges are to cover technical visits if required for one year.

    I went home installed everything and not surprisingly I wasn’t getting any signals. I called them up, to tell them I am getting no signals. They asked me to reset the device. I did so and I still got no signal. After calling them several times, they finally said that my area is out of coverage and that I should return the CPE and they will install a jupiter outdoor device. I said ok fine. I returned the CPE and then started calling them every other day asking about the jupiter device. Every time that said we have forwarded your request and it will be taken care of in a few days. Then I heard a new story. “Coverage is coming in your area in 15 days”, please wait till then. I waited and surprise, NO COVERAGE. Went back to the dealer he assured me that he will arrange for a jupiter in one week, “guaranteed”. After one week i call him up and ask him and you know what he tells me, “Who is this, Oh did we really promise you a jupiter, kindly give us your registration number and we’ll look into it.” I gave them the number “We will forward you request and the jupiter will be here in a few days”.

    I had had enough. I called up the owner of the dealership and told him i want a full refund right now. He promised to give me a refund the next day. I’m not surprised that it took three days for that as well. After a wait of 2 months I finally buried Wateen once and for all.

    The icing on the cake is that I still get calls from their customer service asking about how my service is doing.

    My observations about Wateen.

    Big promises, no services
    Customer service sucks
    There is no coordination between them
    Dealership people are clueless about technical things
    A bunch of swindlers who only objective is to get your money (they sold me a connection when they knew there was no coverage in my area)

  64. Bazigh Kiani says:


    Baziq Kiani Said:
    July 27th, 2008 at 10:33 am

    Dear Friends

    I am also facing these kinds of problems. I have taken the device from their franchise office which is opposite from Jinnah Terminal. Their sales person said there is NO CHARGING for browsing. Only download file will be charged and somany other things for urgent selling. Despite that I have face the following problems :-

    a) They don’t have technical person who even can make you connections for Two PCs. The sales person has tried their best. I separately hire a person for Networking (Installation Charges paid twice)

    b) After taking money from me they are unable to provide me my ID & P/W. After visiting their office the manager contact more then Half Dozen peoples for ID. After Hour or so he provided the ID, which is also NOT WORKING at their office. For which they said it would work after half an hour. After waiting and complains at franchise office whole day they said to contact wateen’s help line which also took half day.

    c) They have also taking Rs.2,000/- as deposit money. But they are NOT giving any receipt Accidentally I have given Rs.200/- Less so they are saying that they will give me in writing on their letterhead as receipt. The same problem is facing my friend who is providing Cable Net service at Malir- 15 (M/s. Fast Computers) He also made a complain at help line and they promise that within 24 hours some one will contact you, after Four working Days the problem stand still.

    The franchise Manager comparing their Company with Government Office (PTCL) UHHHHHHH UHHHHH


    From: azher alam
    Subject: Re: ACCA Forum >> Re:Beware of Wateen-Slowest Downloading Speed in the Town
    To: acca_forum@yahoogro, finpros@yahoogroups .com, kse100stocks@ yahoogroups. com
    Cc: wzubairi@hotmail. com
    Date: Wednesday, July 9, 2008, 8:46 AM

    Dear All

    We have acquired the services of wateen in our office located in Bath Island,Clifton, Karachi. I am also very happy to have wateen telephone line/connection( 8045114) and print the telephone number in my visiting cards (which are in printing).It works only a week and gone.

    Should i throw my visiting cards to dust bin??????


    Azher Alam

    — On Tue, 7/8/08, Irfan Sikander Bawa wrote:

    From: Irfan Sikander Bawa
    Subject: ACCA Forum >> Re:Beware of Wateen-Slowest Downloading Speed in the Town
    To: acca_forum@yahoogro, finpros@yahoogroups .com, kse100stocks@ yahoogroups. com
    Date: Tuesday, July 8, 2008, 9:53 AM

    Dear Freinds

    Thank you for your response on the topic.

    First we should pray for our country in the aftermath of yesterday’s ugly bombing episode.

    I would like to respond to some suggestion and tips given by you guys on the above subject.

    1) Yes I am geeting full signal strength in my area (Gulistan-e- Jauhar Block 3 Karachi)

    2) Wateen technician visited so far at my place also accepted that it is not signal strength related issue but there is some backend problem in wateen’s prepaid service and ideally I should get atleast 100 kbps speed. (also confirmed by my freind Syed Mudassar. If it is a range related issue then why wateen is charging Rs 1000 for installation. They should have visited my location first to tackle the range issue. They charged me installtion fee but they never did any installtion related work or visited my place; rather they just handed over the device and said bye bye you are on your own!!!!!!)

    3) But as soon as they left my place they (technician) changed their stance and started giving lousy reasons.

    Kind regards


    — On Tue, 7/8/08, saad khan wrote:

    From: saad khan
    Subject: Re: [FiNpRoS] Beware of Wateen-Slowest Downloading Speed in the Town
    To: irfansikanderbawa@, acca_forum@yahoogro, fca@yahoogroups. com, finpros@yahoogroups .com, kse100stocks@ yahoogroups. com
    Date: Tuesday, July 8, 2008, 12:03 AM


    From: Irfan Sikander Bawa
    Subject: [FiNpRoS] Beware of Wateen-Slowest Downloading Speed in the Town
    To: acca_forum@yahoogro, fca@yahoogroups. com, finpros@yahoogroups .com, kse100stocks@ yahoogroups. com
    Date: Monday, 7 July, 2008, 3:56 PM

    I have subscribed for Wateen’s Internet and voice prepaid services on 13th May 2008.This is/was infact the biggest mistake I have ever committed because of the following:

    Firstly:- I got getting 7kbps (Yes SEVEN kbps can any one believe) downloading speed with internet connectivity of 1MBps!!!!! When I contacted (& still contacting) Wateen’s help line they gave me solution to delete temporary internet files and cookies!!!!! Wateen got the most pathetic help line I have ever come across.

    On my persistence finally my complaint was registered having reference numbers 59683, 58716, there was yet another number which I am not recalling at the moment.

    So far four technicians have visited my place and I am still getting on an average 15-20 kbps downloading speed. I have been continuously following up my compliant at Wateen helpline 111-365-111 for quite some time now and still getting the same lousy response “clean your temporary internet files”!!!!!

    I invite any body still interested in Wateen for free demonstration of Wateen’s pathetic service at my place on a 7/24 basis under “watch and try for yourself” claim!!!!!!

    Further I give open invitation to you all that just quote reference of my complaint numbers using my Wateen ID/reference and speak at 111-365-111 and have a laugh at the solution they come up with.

    I also put a question before learned group members (having IT background) to let me know what should be the ideal downloading speed at 1MBps connectivity?

    I also putting question before Wateen management is it Ethical for them in the context of COBP to harass and charge the customers for services they cannot deliver? Or they are just Thugs in the corporate profile.

    Secondly, when I originally subscribed the service, Wateen franchise gave me understanding that Rs 799 were specifically charged against internet surfing and telephone usage i.e. I can either use the amount (Rs 799) towards internet usage to the maximum 4GB of download, or I can make phone calls against such amount or use both the services while being within the limit i.e. Rs 799. This balance is valid for three months i.e. counted from the date of activation of service. But later that understanding proved wrong. You can visit at your nearest Wateen Franchise and they will still give you the same understanding that Internet balance is valid for 3 months.

    Thirdly, Uptill 15 days, counted from the day of subscription, I could not have my telephone service activated but Wateen was not reluctant to change me for that service. On the top of it I was given response from one of the staff member I contacted that “why am I so bothered for such an immaterial amount i.e line rent?” Wow what a trained and sophisticated staff the company has under its wings!! I was given two complaints numbers having reference 44146 (within 24 hours of subscription) , 48164 a week later and 59674.

    Fourthly, For more then one month I could not check my internet usage. I think a cheapest mobile service on click of few buttons can let you know available balance to the accuracy of two decimals place. I also shot email at their support email address and spoke many at helpline but no one could give me satisfactory response. But all of them were pretty sure that if over run my given downloading limit I would be charge extra over and above Rs 799. Now why the hell I be charged for usage which I could not verify and track?

    Lastly, after being fade up of all these I have applied for complete refund as Wateen failed to give the standard and quality of service they promise when they charge my account. However, I am getting response that I may not get the full amount back.

    Irfan Sikander Bawa

    Invoice Number 2315

    Date May 15th 2008 5:37 pm

    Customer No 2250

    CSAF No 069026


    Go Green Rs 114 (Phone Line Rent)

    I MB 4 GB Rs 799 (Internet Balance)

    Hardware Cost Rs 2499

    Hardware Rental Rs 99

    Security Deposit Rs 2000

    Installation Cost Rs 1000

  65. Dany says:

    any one here used Mobilink Infinity connection? thinking of getting WiMAX at my home but needs some reviews of the services…………


  66. Hamza Shami says:

    Hi All.

    I am Waseem Amjad. I am a Transmission Engineer (WiMax , WiFi and OFC, DWDM). I have done MS Telecommunication. According to my studies about Wateen Telecom, their main failure was a premature launch of a totely new service which was in the phase of testing at the time of Launch. Even the Wateen’s Team was not at all ready for its launch.

    Motorolla did their RF survey and as a Transmission Engineer I know well about RF plaining and its requirements.

    According to
    Motorolla’s RF Survey about 400 AP’s sites was needed to cover Lahore City. But Wateen just planned round about 180 Access Points Sites to cover Lahore city by installing their AP’s on Warid Telecom cell sites to save money Which resulted a very very poor transmission coverage. Recently Wateen signed an agreement with Zong Telecom (China Telecom) to use their Cell Sites to install WiMax AP’s, seems to be a good sign and a good news for Wateen’s WiMax Customers.

    Wateen followed 802.16e standard in which adaptive modulation techniques are used. And If your signal strength degraded then your device automatically tunned to low level modulation techniques resulted in low data rate. Due to less no of AP’s sites resulted in poor transmission, low signal strength, very low data rates, bad coverage. The WiMax C.P.E automatically tunned to low data rated for end users to avoide and cover error and users faces very low speed.

    There was a great blunder in plaining and company’s strategy.
    Wateen Telecom go for ‘As Early As Possible Premature Launch’ technique to cover market and losses its worth infront of customer due to poor services especially due to poor customer services.

    Rather than covering more number of cities at the start , if they go for providing best services in Less Number of Cities(Areas), this would be the much better strategy rather than providing failed services in more number of cities(areas).

    I think Still there is a great potential in market and still they have time to improve their service level and can fullfill the users need but before the launch of same services (WiMax) by some other companies like (Mobilink, Telenor , WiTribe).

    Still customer don’t have any choice other than Wateen Telecom for WiMax Services.

    In future, I am seeing Mobilink as a Largest WiMax Service Operator in Pakistan due to its largest footprint, already heavily installed cell site of GMS which are enough to installed and hanged AP’s of WiMax along with GSM BTS to provide very good coverage, aggressive and fruitful mature marketing team and due to very good history of customer services especially with the help of state of art Call Center.

    Telenor also realize the potential in market and decided to come in but its a late forcasting of market.
    Mobilink and Wateen Telecom rightly judge the market and Lay their own back bone of Fiber Optics throughout the Pakistan at right time. Now they are in a position to launch and offer many other services.

    Telenor is taking services from a third party for their backbone connectivity and now they signed an agreement wit Huawei for their IP Based DWDM Transmission Network.

    In general WiMax is the technology of future with IP based Core Network and have all potential to serve the diverse customer’s needs. I is also expected that WiMax Based Mobile Device will end the future of GMS which is rightly realized by telecom operators in Pakistan resulted in heavy investment in country is a very good sign with respect to the Telecom Future in Pakistan.


    Waseem Amjad

  67. Hamza says:

    my most annoying / irritating experience….

    I cannot express the anguish and annoyance Wateen has bought to my home. They took full payment, kept on sorting ‘hiccups’ for THREE months and none of their engineer could figure out what wrong with our connection. They would look like dumb and lazzy. First the Franchisee was a nuisance in Gulshan Iqbal, complete nurd, shoud be in the business of selling ‘atta’ rather them WIMAX. (No mention of franchisee contact numbers on website) The call center was in Lahore and they had no idea what the support team was doing, absolutely no communication.

    After literally hundreds of complaints from Karachi, finally a senior engineer went on looking for our home and you know he called and was unable to search “Rashid Minhas Road in Lahore” as he was searching Karachi’s Rashid Minhas Road around Bhatti Gate in Lahore. This was after 3 months of bickering and without doubt, dozens of serious complaints in three months. I wrote several letters to everyone i could know in Wateen, advising them to please heed to customer concerns in your interest. But all in vain.

    CLEARLY TELLS A LOT ABOUT THE IQ AND TECHNICAL KNOWLEDGE of Wateen Team. I even tried contacting the CEO & top management, who made a great job in hiding at some “undisclosed” location in Lahore (no mention of corporate office on website or any corporate communication), to keep underground from the wrath of the suffering customers. Nothing changed, but number of sorry calls increased and Finally… I had to get my 20K refund… which is another story.:))

    In short, Wateen WIMAX Launch case should be taught in MBA Schools in Pakistan as a classical example how ill prepared compaigns can boomerang and hit you on your face. – Like the idea, they should immediately change their name…. appologize and withdraw WIMAX Services


  68. Sahil sila says:

    My name is sahil sila

    my company building a research company in Pakistan on 4 distenations Kashmore, Quetta,Multan, Murree,

    we try to contect wateen for net services on there WEBSITE given numbers but we never get throw.

    my director think like its a doggy company coz if the web site given numbers are wrong then how come is possible the will provide you a good service or any 24hrs tecnical support.
    so wateen lossing business.
    our Company is LONDON based company we r working ritenow more then 24 countries.

    does any one provide us information about the responsible person we can contect with.


    sahil sila


  69. Analyzer says:

    Wateen CEO received 10 million $ from mobilink to slow down the operations…

  70. Analyzer says:

    Wateen CEO received 10 million $ from mobilink to slow down the operations…

  71. Analyzer says:

    Mobilink WiMAX subscribers cross 3000 in ten days a record ….

  72. Iqbal Khan says:

    If by any change you are considering to get Wateen, make sure to go thru the consumer complains mentioned at following link.

    Now that Mobilink has soft launched Infinity, probably better to get Mobilink.

  73. Shamil Legari says:

    i can see every person having different issues with wateen even emploeyes r also fed up….following is the resolution for ur problem just email ceo….

    Shamil Legari

  74. Sobia Farooq says:

    im sobia ,im doing research on PR startagies of Wateen and also its adv startagies to increase consumer share in Telecom Market also i need the problems that you are facing in Market or with consumers . please i need some work on it because i have my Critycal Analysis on it. im the Student of M.Phill in Punjab University Institute of Communication Studies. hopefully i will get reply please its very important.

  75. moon light afridi says:

    i have a wateen connection of 512 kp……..1350 Rs per month with 10 GB download.
    but i m not satisfy with this speed … coz speed is always down …..
    at morning speed is upto 150 kbps, but after 11:00 am it is too much poor and become 30 kbps……..
    and also one thing is that in cloudy weather its not working ……..
    I m going to refund this stupid connection ………

  76. Saad says:

    I got connection of wateen recently and uptill now….i am getting problems, i am living in islamabad in G-10/4 that is in the moddle of islamabad and i am getting just 2 signals of CPE, here is the email that i wrote to wateen. I hope they will solve my problem

    “Kindly do home work regarding my complain before calling me. I cant explain same thing again and again. I left my previous service just because I heard good quality service of wateen. Following are my account details

    user name:

    The person from whom I got connection is Faisal (Contact No. 0300-5294863).

    Right from the day one I.e. 29th May, 2008 I am not satisfied with your service. Day one the installation person said there is signal problem in our area. 2nd day the managed to grab some signals but speed of DSL is coming half of what I selected package that is 512 kbps and download speed is 256 kbps. Well I accepted that.

    My 2nd issue, tell me one thing is that wateen standard to just plug the router into the power socket and connect the 20 ft LAN cable to it, start DSL and leave? Don’t you think there should be proper cabling and ducting of the cable up to the international standards? You are taking 1000 Rs installation charges just for plugging the router into the PC and power socket? Any way they left my premises leaving jumble of cable all along my room. It took me the whole night to properly install and clip the cables all along the wall from the router to the PC and material cost was bear by me. I don’t know what are those 1000 installation charges for. I am an electrical engineer and the job your installation team has done was a piece of cake for me. I could do that my self but I thought they will properly install that is why I didn’t argue in doing this by myself.

    3rd complain from the day 1 my telephone line is not working. I am calling on daily basis to Mr Faisal and he is not at all doing any thing. Just saying ok mai kuch karta hon. What karta hon?

    I have spend 8000 Rs. Its an huge amount for me and what I am getting in return? I am using a service that was told to me that it is of international standards but your team has left know difference in wateen and a local ISP. Kindly forward my this email to CEO, he should know what is happening with his customers. You forward it or I will approach him by any mean and I am trying for it. Hope my problem will be solve today. For any new info you may call me but don’t call me to ask again what is my problem. The only problem right now is my landline phone kindly fix it.



    From: Umar.Lateef/Wateen/Lahore
    Sent: Tuesday, June 03, 2008 8:45 AM
    Subject: FW: I want CEO email

    Dear Mr. Saad ,

    We really apologize for the inconvenience and hassle you faced . We need your contact number so that your issue can be discussed and bring to closure .

    Thank you.

    Umar Lateef


    From: Saad Akhtar []
    Sent: Monday, June 02, 2008 7:43 PM
    To: Wateen Support
    Subject: I want CEO email

    I have strong complaint against my wateen connection. No one is responding to me. Kindly give me CEOs email address, I want him to know what toubleshoot team is doing down here. Thank you.



  77. M. says:

    Hi all .. !!!

    Everybudy is sayinG whatever he /she wants to …. abOut our beloved WATEEN Telecom. i better thought k mai bhi behti ganga mai hath dhoo lun :)

    The basic reason for WATEEN’z failur is … that there iz’nt any single employeeee who is appointed on merit .. sab saalay sifarshi hain … kisi ko kaam nai aata ..

  78. Mazhar says:

    I was using Wateen Wimax internet service on last month i disconnect service on april.
    User Name:
    Name: Mazhar Ali Kha
    Address: 10th Ist Floor Shadman Plaza, Shadman Market
    Mob: 0300-8418407
    Till That Day i am not receive my cheques.
    I Call Many Times on Help Line No. 111-365-111 and got Complain Nos. i.e. 25354, 19356, 43342.
    If after five days of that date i am not receiving my cheque i will sue your franchise of Jail Road Branch to Mr. Mohsin
    because nobody guide me also your help line.

    Mazhar Ali Khan

  79. shaheryar says:


    How to get full signals i have only 2 signals 10dbi wateen staff said i am out of coverage so why he shows images about service u can get signals on K-2 mountain fake

    its self made signals i put Lmuniem sheet on CPE antena i get 3 signals :)
    put anyone know wateen give outdoor antena to link with indoor CPE ?

    Home Made Eng..

  80. shahid rashid says:

    wateen is the best service .i hope this will continue i wishes.

  81. Saleem says:

    GSM to UMTS is not in any consideration. It needs whole system change. Yes UMTS is considering for starting 3G service in Pakistan. Not for voice calls. But its also not a small deal. Spectrum for 3G is expensive so companies are considering it also.

  82. Guys!

    Wateen have changed their tariff!!

    Please visit for new rates!

  83. syed sajjad sattar says:

    the topic which attract me is the evolution of GSM to UMTS.

  84. syed sajjad sattar says:

    the hot topics at this time are Wimax and the UMTS.and what abuot the wireless security issues.actually at this time i am bit confused that what i have to do.plzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz
    help me.

  85. syed sajjad sattar says:

    can someone help me about the project.mean what is going on or gona to happen on future.and on what topic i have to proceed.thanks

  86. Sidra Mir says:


    Sir/Madam…i am here to look for people who are either currently using wateen’s products/services or have had some or the other experience with it…if u r one of the users(or had been one previously), then plz kindly reply on the id ”

    i am asking for this ‘coz er…acually i am a student of bba at lhr and i am carrying a research to determine the satisfaction level among wateen users, so if you have the time and you are willing to help then plz kindly reply on the id above so that i can fwd u the questionnaire..its just a 2-3 mint survey and it doesnt have those long sort of questions,just one at the end regarding ur suggestions…

    If you are not the users of wateen, you can help by writing no im not using wateen and then filling up the personal profile part…

  87. Saleem says:

    Thanks dear for so much detail. Actually I’m living abroad and have to buy for family but after getting full detail about its services. Thanks for helping me out. I will surely ask to check its service in area before finalizing it. thanks again.

  88. sorry, i didn’t mention!

    telephone bill will come monthly which you can pay at wateen franchises or bank alfalah!

    about their services!

    I would say; make sure someone near you is using them or not having any troubles with them.

    As its new so their services in some areas are very poor!

    so, make sure your area is in coverage, because its 1 year contract, and you have to live with it for 1 year!

  89. Yes,

    you have to pay 5,850rs in cash.

    herez the procedure:

    You go to their office and pay them:
    5,850rs 11 cheques signed by you and 1350rs amount on each cheque!

    They will cash each cheque monthly!

    About telephone:
    Yes, it rox!

    better call rates than anyone!

    You will get the most expensive (270rs/month) line rent package for free for 1 year!

    Remember, its only connection and not the telephone, you have to connect your own phone

    calls to uk are rs. 1 per minute (landline) etc..

  90. Saleem says:

    Thanks Mr Raja Amir,

    May I clear couple of things written in your detail. What you mean by upfront payment of 3000 1350 1000 500. Is it Rs 5850 in total or I have to pay in installments also. secondly, if wateen is giving broadband service only then why you mentioned Zero Line rent for telephone. Is it some kind of free telephone service for 1 year or you wanted to tell that no need to get telephone line for wateen WiMAX. Obviously no telephone line is required for it. Just wanted to clear it. I’m basically living abroad and want to fix it for my family. DSL of PTCL or LINKDOTNET is not good at all.

    If any body else can reply to my questions then please do it. thanks.


    Wateen ads arejust like the birth of premature baby.

  92. Shoaib says:

    Dear All,

    here i wanted to share with you my experience as well.

    Once i personally meet with Mr. Tariq Qurashi (Wateen Telecom ) on the launching ceremony back in 2007 ITCN KHI.
    i asked him one question, that how can you launch Wimax service technology which is not completely mature these days even the vendors (Alkatel, Motorola) are currently going through their research & getting help from other companies as well ?

    He just Replied me thanks for the question, have a nice day.
    i said thanks from my side & from Mobilink to you too that you are driving Wateen big Ship.


  93. OK here it is:

    3000 1350 1000 500 upront payment

    then u have to write 11 cheques of 1,350rs each and give them

    no, they are only offering wimax technology!

    u will get following with above payment:

    Speed: 512kbps
    Bandwidth: 10gb per month (download upload)
    CPEi: Free (Motorola)
    Telephone Connection: 0rs line rent for 12months

  94. Saleem says:


    Can any body tell me actual tariff of Wateen Telecom and total cost of getting connection. And if they are offering fixed line service then how much is they are charging extra for calls and line rent. I’m unable to find exact package detail from their web site.


  95. Mobilink is working very hard towards all the aspects of laucnhing , instaillation , services and after sales service , congrats to the author of this roundup and its a deep analaysis

  96. Traiq Izhar Khan says:

    Its a big farce, I got it in January 2008 and dial-up connection works much better. My repeated complaints have gone in vain and the local franchise holder (I-8 Markaz, Islamabad) is not at all interested in providing good services rather he is interested in providing no sevice at all and to talk of their Telephony…I can shout in a better voice quality from my roof top rather than using Wateen. God bless the company and its sponsors.

  97. Saleem says:

    Dear Faraz, try to buy their outdoor equipment. In door equipment normally not works properly. WiMAX is not bad technology. You don’t get disappoint. just work out as I said. do consult with their team also.

  98. FJK says:

    I know that their Sr. Management (both Warid & Wateen) only award contracts to parties having common interests in the evening…if you know what I mean… and are mostly in a HANG-OVER Situation in the morning.

    I my view they are managing worse than a stupid kid manages a Piggy Bank.

  99. Faraz Arshad says:






  100. Shazia Manzoor says:

    Dear Sir

    We are interested in purchasing a Local Loop License for Lahore.

    Kindly place your bid or contact me at my email mentioned below:

    Shazia Manzoor

  101. Saleem says:

    Dear Waqas,

    Its our Pakistanis attitude that when they gets unable to convince others then they starts giving references that I’m such and such and working in such and such company. I dont want to mention my qualification and experience and industry. but its fact, WiMAX is gonna big challenge for GSM and other technologies right now. Minimum charges for DSL connection of any company is Rs 1200/- per month plus Taxes (10% 15%) plus linerent of PTCL (210 taxes minimum). because if you dont have Landline then you need to fix it first by running after PTCL authorities for months and months. PTCL is reluctant to give landline now a days.

    Where as Wateen is as easy to buy as a New SIM. just visit their office and get it install in couple of days maximum. There is no extra charges i.e. Line rent charges etc. Plus you can enjoy phone line with same connection. Plus hig speed Broadband. If you uses DSl just for mails and some informations then they are giving flexibilty to buy small 1 GB packge. it will not cost you more than 500Rs per month. There is no middle service involved between WiMAX DSL and end user. Its great to see WiMAX in Pakistan. Inshallah they will be specialized soon in their field. Just give them some time then you will find results. Their launch made even fixline DSLs cheap in Pakistan. otherwise in past unlimited connection was available for minimum Rs4000.

  102. SHAHERYAR says:

    sub choro bomb phoro wateen to wateen add this ip in add server counter strike game option

    Connect With Steam International users

    Adding master server
    Adding master server


    WaTeen Best

    PTCL Wireless lagta bhol gaye :) PTCL lo jis ko lena hai hahha phir roo beth kar

  103. Asad says:

    Plz do not use COPY-PASTE technology here in this forum. Try to learn and write in your own words, okay.

  104. Saleem says:

    An other Article. Things are not as you see.

    The future of WiMAX
    By Eric Sylvers
    Publised in Herald Tribune.

    MILAN: A battle is brewing that may well decide how Europeans connect to the Internet with mobile phones, laptops and other portable devices in the coming decade.

    Mobile phone companies, chip makers and manufacturers of wireless networks are pushing their sometimes conflicting cases for how the limited amount of radio frequencies should be used to beam mobile data from the Internet to mobile devices and back the other way, a decision that is generally up to national governments.

    The Intel chairman, Craig Barrett, is to meet this week with European Union officials in Brussels to call for “technology neutrality” on the issue. Intel wants the pieces of the radio spectrum to be used by the companies willing to pay the most for it, whether they are established mobile phone companies or start-ups setting up wireless networks based on new technologies like WiMAX, or worldwide interoperability for microwave access.

    Intel is one of the biggest promoters of WiMAX because it is beginning to produce chips that embed the WiMAX technology. Intel says that by 2008, laptops will be WiMAX-ready in the same way that many are Wi-Fi-ready today.

    Theoretically, WiMAX has a reach of about 50 kilometers, or 30 miles, and it is already available in selected areas in some countries, including the United States, Britain, Spain, France, Germany and South Korea. The appeal of WiMAX lies in the possibility to cover large areas with a wireless network that would be faster than Wi-Fi and would need far fewer antennas. The drawbacks are is that the networks are not yet built and that Wi-MAX achieves many of the same results as third-generation cellphone networks.

    Today in Technology & Media
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    most European countries, governments are designating the spectrum of 3.4 to 3.5 gigahertz for WiMAX operators. The wireless operators say that band is just barely sufficient, not enough to ensure an Internet connection does not drop when a user passes from the coverage area of one antenna to another – when on a train, for example.

    To guarantee the handoff, operators say they need to be able to use the part of the radio spectrum of 2.3 to 2.5 gigahertz. The rub is that many European countries have already set this aside for mobile phone companies should they need the added spectrum to improve their 3G mobile phone networks.

    “The lower frequencies that will make WiMAX mobile are the holy grail,” said Patrick Cruise O’Brien, the secretary general of the WiMAX Spectrum Owners’ Alliance, which is based in England and represents about a dozen mostly small, private owners of WiMAX spectrum.

    “It would be detrimental to the future of European WiMAX if the mobile frequencies were handed over to the 3G operators,” said Cruise O’Brien. “WiMAX will only really matter in Europe if it is mobile.”

    Without handoff ability, WiMAX works pretty much like Wi-Fi.

    The spectrum battle is less of an issue in the United States and much of Asia and Latin America because the spectrum of 2.3 to 2.5 gigahertz has not been reserved for companies building 3G mobile phone networks there.In the United States, WiMAX got a boost two months ago when Sprint Nextel, a mobile phone carrier, said it would invest as much as $3 billion to construct a nationwide WiMAX network using the 2.5-gigahertz spectrum together with Intel, Motorola and Samsung. Sprint plans to begin trials next year and start the service extensively in 2008.

    Karim Lesina, Intel’s government affairs manager in Brussels, said that without the 2.3-2.5 gigahertz spectrum, European operators “could lose the lead” they have in mobile technology.

    The conflict is that WiMAX that is truly mobile threatens to make 3G mobile phone networks obsolete even before they are fully operational and after European operators have spent €100 billion leasing the spectrum and billions of euros more building the networks.

    Some cellphone operators say they are interested in WiMAX, but Cruise O’Brien and other industry experts wonder whether they will push a technology that threatens to trump 3G.

    “Carriers spent a lot of money on 3G and they want to reap the benefits of that investment,” said Jagdish Rebello, the California-based principal analyst of wireless communications for iSuppli, a market research firm.

    “The 3G operators will do what they can to slow down the deployment of WiMAX, which I don’t see being rolled out until the beginning of 2008.”

    In addition to making WiMAX mobile, the lower frequencies allow the same coverage as at the higher frequencies, but with fewer antennas, Rebello said.

    Vodafone, Europe’s largest mobile phone company and the owner of 3G networks in Britain, Germany and Italy, among others, says that it also supports “technology neutrality.”

    The company “thinks that a competitive auction would be the best way to allocate the available spectrum,” said Richard Feasey, director of public policy for Vodafone.

  105. Saleem says:

    Mr. Abdul Rehman Paracha,

    Please go through below details. secondly if its rejected technolgy (before operating full fledge) then why world’s top mobile company Nokia has announced that they will bring smart WiMAX enabled phone in 2009. Why people are running after WiFi enabled phones these days. Do you think that EDGE, GPRS or CDMA etc technology is capable to provide 100 times faster speed on mobiles or wireless laptops. Answer is No. WiMAX technolgy has these strength. One more question is if its so obselete technology then why MOBILINK ( Pakistan’s largets telecom company) has announced that they will provide WiMAX services in couple of years also.

    I dont want to mention where I’m working or what is my qualification. You might be talking about IEEE 802.16d but I’m talking about IEEE 802.16e standard which allows mobility.


    Pakistan is one of the early adopter of WiMax technology and Wateen has made ambitious announcements for WiMax rollout in 17 cities. Wateen is using the technology to provide fixed wireless broadband data services for residential use, and through its 5,500 kilometre long haul optical fibre, metro optical fibre rings and FTTx, the company will offer total communication solutions (Triple Play) including voice services, video conferencing, broadband internet and TV viewing. Others such as Dancom and Burraq are also implementing WiMax. For an overview of Wimax in Pakistan see my previous posts, especially this. Despite all this buzz around WiMax there are still many who express doubts about it, especially when 3G is out there.

    An article in THE ECONOMIST says that for the 60,000 people attending the 3GSM trade show recently in Barcelona, WiMax was everywhere … on huge banners, on the lips of executives, and on products in display cases.. everywhere, that is, except in the real world. The article says that even as mobile operators start to upgrade their networks to the latest enhanced 3G equipment, WiMax boosters say their technology is superior … and now that WiMax networks are starting to pop up around the world, the industry will soon find out if they are right. I think that startups such as Meraki which is developing low-cost wireless mesh technology and routers, can make a big difference in WiMax adoption.

    As discussed at ZDNet here, the market for high-speed connectivity has split into two camps: one stands by wireless standards such as WiMax and Wi-Fi, while the other supports mobile technology 3G and HSDPA. Motorola which is one of main Wimax provider thinks that Wimax can replace wired broadband in 20 years. The GSM camp disagrees. The truth is probably somewhere in between: both mobile and wireless (wimax) technology segments are complementary and can co-exist in the market (see illustration above – source: Alcatel / Forrester). In my opinion, it is the local economics and demand which will favor one technology over the other.

    As noted in ZDNet, Wi-Fi and WiMax have been largely confined to facilitating high-speed connectivity to laptops and PDAs, while 3G and HSDPA have focused on mobile phones. However, there are now suggestions that 3G can be extended to laptops, particularly as the data speeds offered by these mobile standards catch up to those provided by WiMax.

    Mobilink CEO Zouhar Khaliq has been reported to state that Mobilink had trialled WiMAX in the past but said that no trials were currently underway. “Our main aim is to continue to be the dominant cellular and telecoms player in Pakistan, offering services beyond the cellular space,” Khaliq added.

    “Over 80 percent of the world’s population has GSM coverage, but I don’t think that’s true for WiMax ,” a GSM Association officer said. “Why then would you want to invest some millions of dollars building up a WiMax network when you have a [GSM] network that already covers 80 percent of the world’s population?”

    Mark Whitton, vice president and general manager for WiMAX at Nortel Networks, said, “To label 3G and WiMAX as purely competitive or purely complementary ignores the subtle strengths and weaknesses of the unique wireless technologies involved. 3G was designed to deliver ubiquitous voice in a mobile environment and is building upward from this strong base to also deliver higher-bandwidth services to highly portable devices. It carries with it the burden of backwards compatibility, and the complexity of implementing layers of services on top of each other,” he said, adding, “WiMAX is focused on dramatically dropping the cost per megabit for wireless broadband, while simultaneously delivering a real and significant increase in end-user bandwidth through the magic of OFDM and MIMO. These two business cases overlap at the edges and will inevitably compete with each other to some degree.”

    The Yankee Group, a research firm in USA, is forecasting a total of 28 million Mobile WiMAX subscribers by 2011, according to research the agency discussed this week as part of a tele-briefing on the state of the WiMAX industry.

    However, Berge Ayvazian, chief strategy officer at The Yankee Group, said various market drivers such as content application usage and the degree to which WiMAX access becomes embedded in a large volume of devices, could allow that subscriber figure to be reached as early as 2010.

    “You’ve got a lot of pre-802.16e equipment out there now and for the next year, but the market is really set to grow as the standard gear goes out there into the market,” he said. His comments were part of a briefing titled “Trendsmedia Tele-Briefing: WiMAX & Wireless Broadband: State of the Industry and Market Outlook 2006 to 2011.” The briefing included research from both Yankee and Rethink Research and looked at the global market, as well as specific regional markets.

    Their research also suggested that the global Mobile WiMAX equipment market will be worth about $4 billion by 2011, with the North America portion of that closer to $1 billion.

    However another prominent US research firm, Forrester Research, has expressed concerns about Wimax proliferation in near term. Their view: WiMAX will indeed have a big global impact on consumers, enterprises, vendors, and telecom operators by making high-speed wireless access cheap and mobile, but not until 2010 or later — because of myriad spectrum, customer premise equipment (CPE) availability, regulatory, cost, and competitive reasons. It is also important to correct the misperceptions about available speeds to end-users – the max theoretical speeds should not be touted without explanations of what users might get in reality.

  106. waqas says:

    @Abdul Rehman Paracha
    Apparently people working in “Erricson on Sweden” are not very well informed. :)
    Please see

    You might also want to look at:

    WIMAX (802.16e) is probably the only widely deployed wireless standard for high speed internet which has a large range. Only WiFi (particularly 802.11n) beats it in terms of speed, but WiFi tends to work at less than 50 meters.

  107. Mr Saleem,
    If u r right, then tell me which advance country in the world is using WiMax? It is a rejected technology in advanced world. For your kind information I am working in Erricson on Sweden.

  108. Saleem says:

    No doubt, there are lot of technical problems for Wateen customers right now. But keep in mind that WiMAX is future for telephony and Data services. Thats the reason even GSM operators are interested in it for data services.

    WiMAX has much much more speed than normal DSL’s because distortion is less between base station and end user in WiMAX. You know at the end of 2008 Nokia is going to launch WiMAX enabled mobile phone also. It will help you to talk free of cost through VoIP wile roaming in WiMAX signal areas. Every new technology faces lot of challenges but don’t put your final verdict before full fledge launch of those technologies.

    I’m seeing that in few years, majority of users will be shifted on WiMAX platforms for calls and data services. Because its much cheaper than GSM and DSL. secondly you will be soon able to roam while using your mobile and notebook (WiMAX enabled) from cities to cities and having excellent speed.

    Right now WiFi is one option for wireless connection but thats only for small areas. So you can made calls from mobiles (WiFi enabled) through VoIP while sitting in WiFi area but WiMAX covers miles and miles with high speed so it will future for users.

    We should feel proud that such high technology is available for Pakistani users. Thanks and Well done Wateen Telecom.

  109. A comparison:
    If u go for Jupitor, U r to pay:
    Around Rs. 7,000 more.
    Monthly chrages will remain Rs. 1350 per month.
    There is battery supplier.
    There is no telephony.
    You need Cabling both power and network calbes till the power socket and networking calbe till your PC.

    So why not to go for DSL from any company in ur area, like Micronet, PTCL, linkdotnet and many more.

    The DSL will work even there is no power (loadshedding is normal now), atleast you can connect your Laptop to internet if u r using DSL.
    Why you pay lot of money for Jupiter when others are offering free of cost modem for DSL along with installation.
    Why you will pay 1350/= with out a phone connection on Jupiter when other are enjoying both net and phone on CPE in same 1350/=, is this justified?
    In DSL u can use your existing phone line and no new cabling costs.

    Plz do ask Wateen people why they do not use offical sationary. Why they do not have visiting cards or ID cards when they come to visit your home.
    Why they could not get batterries for CPE and Jupiter evern in 4 months?
    What is wrong with there billing computers, always generating wrong bills.
    Why all numbers are not allowed from Wateen phones, for example toll free numbers starting with 0800, like 0800-11825 for UBL, 0800-99999 for Standard Chartered bank, ???

    So think a lot b4 going for Jupiter.

  110. Keeping cpei in sunlight is very non technical suggestion!!

    these devices are for indoor use only!

    you should ask them for jupiter!

  111. Gill says:

    i think i have no choice but to go for jupiter. my cpe can’t be doing well outside, it’s in the heat and gets full of dust everyday. it can’t even keep 3 bars anymore without a cleaning, and even then only for a few hours.

    it can’t pick up a signal from indoors at all.

  112. Ashraf Ali says:

    Anyone know the detail of Web Interface of Jupiter? How can i get the Information for web interface configuration ?

  113. Rustam says:

    Do not go for Jupiter. It has lot of issues. Telephony is not working on Jupiter. One big example is that Jupiter is intalled in Wateen Blue Area franchise in Islamabad and there phone is not working.

  114. Shahid says:


    -Indeed, the services goes down from time to time but mostly restores in 15 minutes. Today, I was amazed when I tried to download a file and instead of getting that particular file I was being served by wateen’s database server and provided with Lahore’s customer information. I wonder how it happened since it’s beyond my knowledge.

    -No the signal strength is of the fact that, wateen has installed its equipment on a near-by warid tower. The tower is roughly 800 meters apart or so. I was expecting some decent reduction in ping time (latency) and hop count but surprizingly they are pretty much same. The only noticeable difference is device decamping vanished permanently.

    -CPE i35600 or i600 is an indoor unit, so don’t place it outside, like on roof or in open area. You will be tipped to do so by non-technical staff. But remember equipment’s operating temperature is between 5 Degree celsius to 40 Degree celsius, humidity and dust factors apart. So it’s better to keep it inside.

    -Performance of Jupiter is definitely better as compared to cpe i600, and that’s the only plus point. Where as its cons are high price atleast 5 thousand difference, fixed unit like your TV Antenna, some compatibility issue with IAD as reported by some users due to frequent power failures etc.

  115. Gill says:

    anyone have the Jupiter antenna? how much extra does it cost? is it worth it?

    i don’t want my CPE to get damaged from sitting outside the window

  116. Gill says:

    Shahid: did the change in signal strength come solely from new CPE? i get 2-3 bars in certain spots outside my window and no bars inside. but Wateen did tell me I do live in a low-coverage area.

  117. Gill says:

    For some inexplicable reason, all non-http traffic has been shut down on Wateen. Webpages load fine unless you have to log on via https (so no hotmail, gmail, msn, aim, etc.).

    Using vtunnel to get around this.

    Hope this isn’t permanent.

  118. Shahid says:

    Aaaah Finally, got my cpe today and its working like a charm.

    All 5 bar signals. (used to be 1 while indoor and 3 on roof)
    Supperb RSSI value -43 to -46. (used to be -96 to -104)
    Superb CINR value 32 to 36. (used to be 7 to 14)
    Decamping issue seems to be resolved permanently.

    Slight browsing, messenger sign-in problem but hopefully they will be fixed soon.

    The only issues left are:
    -adjustment of bill for the month of january, and
    -compensation for the month of february.

    I hope they will be resolved as well.

  119. UK says:

    Hello Room,

    I had a chance to read comments about Wateen in this blogs history and wanted to share few things I know for a fact. As you are all aware, Wateen has officially launched most of its products now. It is making great headways in the field of BW selling, VPNs and LDI. Expansion is currently underway to increase the network to more then a 100 cities by mid of this year. HFC is being rolled out in more and more localities in Lahore after successful launch in DHA. Wateen is also moving big time in Datacenter, Dataware hosing, Gaming, DNOP and media space. All this shows great progress in the last one year with limited resources – more so then any of the competitors in the same period. Growth has been in many different market segments and incoming business is overwhelming. All this points to a successful and stable NGN company in Pakistan.


  120. Sohail Abbas says:

    PTA Compaint Cell is very helpfull in getting such isses resolved. Do contact them, at present Wateen is not in their online complaint system so use email or fax to send your Wateen Love Story………………ha ha ha! So many people suffering. Yesterday, i have seen a physical fight on franchise.
    really a big scandal.

    Officer Incharge PTA Complaint Cell.Pakistan Telecommunication Authority,
    Sector F-5/1, Islamabad.
    Phone No. 92-51-9225325, 9225318
    Fax No. 92-51-2878127.

    2. Director (Enforcement), Lahore.PTA Zonal Office, 165-Abid Majid Road Adjacent Telephone Exchange, Lahore Cantt.
    Tel: 92-42-6665022 Fax: 92-42-6654009

    3. Deputy Director (Enforcement), Rawalpindi. PTA Zonal Office, 222/5, Khadim Hussain Road, Rawalpindi Cantt.
    Tel: 92-51-5585380, 5121362 (Exch) Fax: 92-51-5585761

    4. Director (Enforcement), Quetta. PTA Zonal Office, 213-B, Jinnah Town, Quetta
    Tel: 92-81-2829476 Fax: 92-81-2829477

    5. Deputy Director (Enforcement), Peshawar. PTA Zonal Office, Plot No. 11, Sector A-3, Phase-V, Hayatabad, Peshawar
    Tel: 92-91-9217279, 5829178 Fax: 92-91-9217254

    6. Director (Enforcement), Karachi. PTA Zonal Office, Wireless Compound, Opposite JPMC, Rafiqui Shaheed Road, Karachi. 75530
    Tel: 92-21-5680101 Fax: 92-21-5680640

    7. Deputy Director (Enforcement), Muzaffarabad. PTA Regional Office, D-72, Upper Chattar Housing Scheme, Muzaffarabad.
    Tel: 058810-33255 Fax: 058810-33256

  121. Imtiaz Ahmad says:

    If you are in Punjab area, you can launch a complaint to District Consumer Court normally a DCO of that district or a Special Judge appointed under


    An Example:

    Consumer Court helps lawyer get his money back

    LAHORE: District Consumer Court judge Syed Maruf Ahmed Ali on Saturday ordered Dr Ijaz, Fazal Din Pharma Plus sales officer, to return Rs 2,500 (purchase amount) to Advocate Abdul Wahid Chaudhry.

    On May 11, 2007, the lawyer had bought a blood pressure apparatus for Rs 2,500. On the same day, the lawyer had returned the apparatus, saying that it was out of order. Dr Ijaz had told the lawyers to contact after three days.

    The lawyer said when the respondent had delayed the matter he sent a legal notice to Dr Ijaz. He said Dr Ijaz had then contacted the lawyer and refused to return the purchase amount, but agreed to replace the apparatus.

    The lawyer refused the replacement and urged the respondent to return his money, but the respondent refused. On which he filed a petition before the court.

    The respondent told the court the lawyer’s claim was time barred, as he had not filed the petition within 30 days. The court after hearing both the parties directed the respondent to return the purchase amount within 10 days. staff report

  122. Irfan Butt says:

    Dear All:

    Please also send a complaint to The Network for Consumer Protection.

    The Network for Consumer Protection
    Street address: 40-A Ramzan Plaza, G-9 Markaz, Islamabad
    Postal address: PO Box 2563, Islamabad, Pakistan
    Phone: 92 51 226 1085
    Fax: 92 51 226 2495

  123. Shahid says:

    Analyzer you rock dude. Finally, someone from wateen called and confirmed that I am being heard (email recieved) and my issue will be resolved.

    Raja Aamer cann’t confirm the service status, as I don’t have cpe. But I still believe you.

  124. My wateen connection is almost equal to dial up now!!

    downloading average is 22-25kbps and upload 4.65-7kbps

    browsing is dead

    needs 1000 tries to load page.

    what the hell is wrong with wateen????

    no actions???

  125. Shahid says:

    LoL, nice shot analyzer. Infact its a sixer yar. Thanks for all those email addresses. I will mail my case promptly and hope it doesn’t fall on deaf ears.

  126. Analyzer says:

    FW: Trauma Continues..!!
    From: Shaykh Zeeshan Rauf (
    Medium risk You may not know this sender. Mark as safe | Mark as unsafe
    Wednesday, February 20, 2008 3:41:06 PM

    FYI. I have shut down my shutters because of the rubbish service!

    Thanks & Regards,

    Shaykh Zeeshan Rauf

    Head of Corporate Banking

    UBL Ameen – Islamic Banking

    Work: 92-21-111-825-000, Ext. 211

    Cell: 92-321-2333444

    —–Original Message—–
    From: Zeeshan Rauf []
    Sent: Wednesday, February 20, 2008 2:13 PM
    To: Ali Ayaz; Ammar Haider
    Cc:; Mustafa Pirzada; JAHANGIR RATHORE; Shaykh Zeeshan Rauf
    Subject: Fw: Trauma Continues..!!

    The issues of the below customers and plenty of others still stand unresolved, without any help or support. Two customers today became physical with my staff and threw the devices on their faces. The staff is constantly facing threats from irritated customers. Please note this is completely intolerable and therefore i am shutting the franchise till all the issues are resolved or proper security is provided to my staff.

    Taking the company’s reputation and image to this level is yet another achievement…and i would like to congratulate the management for achieving this milestone!!



    —– Forwarded Message —-
    From: Zeeshan Rauf
    To: Ali Ayaz ; Ammar Haider
    Cc: Mustafa Pirzada ; Zeeshan Younus ;;
    Sent: Tuesday, February 19, 2008 8:42:16 PM
    Subject: Trauma Continues..!!

    Dear All,

    As the poor franchisees run into the 63rd day of torture and trauma, thanks to the chaotic and clueless Wateen management, kindly note some serious issues which need to be looked into on an urgent basis:

    Assigned User name / password not functioning – Now a DAILY FEATURE:

    Mr. Muhammad Zubair,

    33/II/II Between 15th & 16th street,

    Main Khyban-e-Tanzeem,

    Phase 5, DHA, Karachi


    Contact: 0300-8201522

    Package: A-1

    Username: I111372, Password: PWD152810223

    Status: Customer is returning the sale and is not willing to negotiate or listen to any justification. Please note that we will not contact the customer again to become a reciepient to abusive language. If the company is interested in retaining the sale, it may do so from its own efforts, however, in the current scenario of sale return, we will have no choice but to return the customers money, however, please note that the franchise commission of PKR 1,800 and installation charges of PKR 1,000 will NOT be deposited in Wateen account out of the total amount due, as we are not ready to bear losses on account of the company’s poor systems and gross mismanagement.

    Wrong/Excess billing – Again a DAILY FEATURE:

    Ms. Nida Fatima

    79/1, Khyban-e-Badr,

    Phase 6, DHA, Karachi

    Telephony: 021-8025055

    Package: A-2

    Contact: 0321-8289796

    Status: The customer’s connection got disconnected a couple of days back. The customer contacted helpline (Haroon) from her no. 021-5848267 and she was told that a total bill of approx PKR 5,800 was due and had to be paid for connection restoration. Customer visited franchise for bill payment and upon our inquiry from Adil of FBE South we were told that the total bill was for PKR 7,883, which was duly paid by the customer and at the same time she requested for billing details. The billing break-up received from franchise back-end support (Shoaib Hassan) a couple of hours later showed NIL amount as due!!!…Since no wrong billing refund policy has been communicated to us, despite several requests, please note that the amount of PKR 8,000 is being returned and will again NOT be deposited in Wateen account.

    Miscommunication by Helpline – Another DAILY FEATURE

    Mr. Danish Nawaz

    H#B545, Hazara Colony,

    Kala Pul, Korangi Road,


    Telephony: 021-8025080

    Contact: 0321-8256273 / 021-5891312

    Package: A-2

    Status: The customer purchased a connection from our franchise on Dec 27, 2007. Between January 13-15th the customer called Wateen helpline for various issues from his PTCL no. 021-5891312. During this time he also inquired whether Ireland was in the Free calling zone, upon which he was specifically told that UK and Ireland were both in the same Zone and hence absolutely free. After a couple of days his line got disconnected and upon finding out, he was told that it was due to billing from calls made to Ireland, which did not fall in the Free calling Zone. The customer refuses to pay the bill and wants a refund on his connection. We are as helpless as always!!

    Device De-camping

    Tariq Ashfaq

    Shop # 2, 35-C, 10th Street,

    Off Khyban-e-Shamsheer

    Khadda market, Karachi.

    Telephony: 021-8025223

    Contact: 0333-2143910

    Package: A-2

    Status: The customer got his connection on January 15, 2008. The customer made various complaints regarding several issues with regards to signal, telephony etc etc. Since today morning the device has been camping and de-camping and as a result the customers work has suffered a lot. He is adamant on returning the sale. would appreciate if someone can look into this issue:

    I have worked in different PROFESSIONAL organizations since the past nine years and have clearly never seen such a good example of Organizational Mis-Management !!……. My staff is extremely tired of working in this environment, handling nothing but problems day and night and selling in a city with hardly any coverage!!… and hence, several of them are on the verge of resigning…..

    Would appreciate if someone could look into the above issues. Would also appreciate if some effort is diverted from sales to cleaning the entire mess and taking us out of this daily torture – as we are all extremely extremely tired and exhausted now!!!



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  127. Analyzer says:

    RE: Proposed Meeting in Lahore…
    From: Ammar.Haider/Wateen/Lahore (
    Medium risk You may not know this sender. Mark as safe | Mark as unsafe
    Thursday, February 21, 2008 12:43:28 PM
    Shaykh Zeeshan Rauf (

    Cc:;;;; Pirzada Mustafa.Nawaz/Wateen/Karachi (;; Ali.Ayaz/Wateen/Lahore (;;

    Security scan upon download Trend Micro ® logo
    image002.jpg (2.1 KB)

    Dear Zeshan

    I will be reaching Karachi on Sunday night and will be there till Thursday. My objective of coming to Karachi is to sit down with all Franchise Partners and sort out the issues. As far as Tariq is concerned he will not be in country in early next week.

    Hopefull I will be able to solve all your issues and will move ahead.

    Will be meeting on Monday morning.


    Syed Ammar Haider

    Head of Consumer Sales

    Cell: 92-321 4445050

    IPT: 44666

    From: Shaykh Zeeshan Rauf []
    Sent: Thursday, February 21, 2008 12:11 PM
    To: Ammar.Haider/Wateen/Lahore
    Cc:;;;; Pirzada Mustafa.Nawaz/Wateen/Karachi;; Ali.Ayaz/Wateen/Lahore;;
    Subject: Proposed Meeting in Lahore…

    Dear Ammar Sb,

    As per our discussion with Mustafa yesterday and as agreed by all the franchisees here, we have planned to visit Lahore to hold a meeting with Mr. Tarik Malik along-with you and your team in Lahore in the presence of Mr. Parvez Shahid to discuss the issues being faced by us including the commission structure announced by the company. As per my knowledge, some franchisees from the Punjab region will also be joining us in the meeting.

    Please note that the tentative date for our visit to Lahore is on Monday, February 25, 2008. Would appreciate if you could confirm at the earliest so that we may proceed with our plans.

    Thanks & Regards,

    Shaykh Zeeshan Rauf

    Head of Corporate Banking

    UBL Ameen – Islamic Banking

    Work: 92-21-111-825-000, Ext. 211

    Cell: 92-321-2333444

  128. Analyzer says:

    The “problems” of all “solutions”


    Tariq Malik CEO

    Name : Ali Ayaz
    Desig : Sales Operation Manager Karachi South
    Email :

    Name : Ali Qazi
    Desig : AM SOS South
    Email :

    Name : Azhar Hayat
    Desig : ASM
    Email : azhar.hayat

    Name : Fahim ul Islam
    Desig : ZSM
    Email :

    Name : Faisal Durrani
    Desig : SDS
    Email :

    Javeria Ajaz

    Jawaid Miandad

    Regional Head

    Zeeshan Younus ASM Karachi

  129. Shahid says:

    Abdullah Malik, well it is more like a coperative banks scandal. Many including me have been robbed for ghost services. Average internet usage for January is approximate 4 Gb or so, atleast mine was ( special thanks to wapda & 40% downtime or un-availability of service ).

    People who have purchased the same package in february 2008 have paid 3500/- less amount as compared to January 2008. Why ? because there was no billing system available for internet usage in January but it is now.

    Secondly, I am surprised by wateen helpline’s professionalism when I tried to explain my problem,

    “that my telephone bill is really un-acceptable since I have made calls to destination which your franchise representator claimed to be in free zone. I hold your franchise as authentic source for any information or claim regarding your services. Even the pamphlet provided by the time of purchase confirms my claim. But now you people have billed me for those calls.”

    Secondly, if I happen to call non-free zones, why my account was not being blocked at 1050/- (limit) as it happened with other users. Does that mean even if the problem is at your end, I will be responsible for losses ????

    Expect what, and the pathetic response from wateen helpline was,

    “since this is franchise’s problem so you should discuss it with them, we do not offer such services, and please settle the issue. ”

    Come on man, where is wateen’s professionalism. Its just like you invite someone to dinner and once done with dinner, you present your guest with the bill. What sort of professionalism is it ? You expect me to advocate Wateen to Wateen’s franchise ? You want me to tell them what is what ? Why should I bother to do that ? Its your organization’s job to deal with such issues not your customers.

    So, any one who is looking forward, please make sure you hold wateen’s internal affairs certification & must have personal contacts with franchise otherwise be ready for un-expected surprises.

  130. Abdullah Malik says:

    Thanks, can you pls provide me the address of the Consumer Court.

    Can any body provide me the contact details of Wateen’s CEO / Higher management? Where is Original Wateen’s main office?
    Any phone numbers? Fax numbers?

    Interesting thing, the franchise in Blue Area Islamabad do not have any phone number. They are are saying there phone is also on Wimax and they also have problems and using Jupiter antenna so their own phone is also not working all the time.

    Same things is with Wateen SDS department, they also do not have any phone numbers.

    None of the Wateen’s technical staff visiting homes is having any official ID card or any visiting cards. So becarefull, any body can enter your home saying he is from Wateen by using a suzuki carry dabaa with a Wateen logo on it.

    To me it is like the Coperative banks Scandal?? is not it.
    In cooperative banks scandal they cooperative socities collected meny and closed offices and ran away.
    In this case they will collect advance money for one year, millions of rupees and they are not providing the service they advertised and promised.
    They are even not listing to the customer, their help line only issue use less ticket numbers and no action is taken on these.

  131. Mudassar Khan Niazi says:

    Abdullah Malik, there is a Consumer Court in Islamabad, please register a complaint there.

  132. Abdullah malik says:

    Wateen is doing fraud. They sold me teh wimax and there no coverage in my place. They wasted my one month by saying its a new company we are working we will fix it soon. our engineers will made it up and running. we will provide u external antenna. plz wait we r trying to arrange free jupiter intenna for u. et etc etc.
    And now they have deducted my 7639 rupees saying we can not return first cheque and also there is phone bill for u.
    Franchise in Blue Area Islamabad is really making fraud with people.
    Can any body tell me, is there any law or can I go court to get my money back as they sold me the wimax and there was no coverage in my place???
    Plz help!

  133. Amir Sultan says:

    I am deeply disappointed by the service of Wimax. It worked migically initially but after 31st January it is like snail which dont even move like snail sometimes.

    Downaloding is pathetic and wats mote bothering is that lack of knowledge and logic with the techincal staff of Wateen.

    One official totally surprised me while he came to my house by his laptope coverage map that my house is out of coverage where as helpline and other staff says its not.

    Why Wateen people behaving like that they are so dumb or ignorant the future of Wateen is Yateem for sure if it does not handle and adress this issue and its service which is going down day by day.

  134. Shahid says:

    Another Surprize

    Although, username and password are being blocked since 24th January 2008 and my cpe is with Franchise (due to warrantly claim). My bill some how magically jumped from 5771/- to 7285/-. No official postal mail of usage detail has reached till date.

    I am looking forward to contact my bank manager and cancel cheque atleast for the month of march. Because, there is no reason to wait further and later cry for this checque.

  135. Alien says:

    Reading all of the above.

    I can only say this.

    Wait up to next six months – maybe after this there service gets stable.

    Why waste time and money?

  136. Fragrance bhai galian to na do. Ye problem sab ko hi ho rahi hai, shayad is baat ka notice wateen le hi lay!

  137. Fragrance says:

    I got that bull shit wateen on 19 DEC 2007, and from that day I couldn’t even sleep. That is the biggest mistake of my life that I bouhgt Wateen. (The future is green, the future is wateen, kutay ka bucha hey yeh wateen).

  138. Very nice review guys!

    something funny also happened to me!

    I went to wateen on january and asked about their tariff.

    They shown me something like this:

    3000 upront
    500 security
    1350 first month bill

    i came back and got busy in my work so couldn’t go to buy it for about 5 or 10 days max.

    Later i went to them and they added 1000 more for installation. And you know what doest that installation include?

    At their office desk: They put Cpe in front of me and said plug it in your pc in lan area and this installation tip costed me 1000 more!!

    Now a days i’m getting surfing(browsing) problem. I have to refresh some pages 2-3 times in order to load it.

    I wish wateen to improve its technology.

  139. waqas says:

    Shahid, those were some pretty amusing comments. I was considering getting a wateen connection, but now on reading all these comments I’m not all that sure. Being a MamoOo is no fun :)

  140. Shahid says:

    Gorsi, can you please guide me as well. I have contacted 111-365-111 for the bill details, but they said they have sent details to local franchise and you can have it from them.

    I contacted local franchise as I was told to do so, and they informed they don’t have the details now, but I must pay the bill at once. Details will be available later.

    Secondly, why they are offering the same package for lesser amount ?

  141. Gorsi says:

    Do not worry, they also asked me to pay a bill of 7000/= when I start asking about the details they gave me the same answer. But thanks God after a struggle of 5 days now Wateen admitted there was bug in their system and my bill is finally Rs. 54/= only.
    I have returned their CPE to them and now waiting for a refund……………….???

  142. Shahid says:

    Motorola WiMAX CPE stop functioning unexpectedly. The device seems to be halted at boot. Took cpe to franchise where after initial examination they informed that the device is dead and they will send it back for the warrantly claim. The process will take atleast 20 to 25 business days.

    Finding it an oppertunity, the customer representator presented me with a bill of Rs. 5771/- for the month of January.

    I asked for details and he informed, it will reach you by postal mail.

    Later he also informed that the package for which you have opted, is now being offered at an initial payment of 2350/-, and 11 post dated checque of 1350/- each.

    What the heck is going on yar.

  143. Shahid says:

    Wateen New Offer

    First Payment Rs. 2350/-.
    11 Post Dated Cheque

    1 year contract, 512kbps, 10GB cap, Free telephone till 31st March.

  144. Gorsi says:

    Wateen farnchise sold me this WiMax CPE and took the cheques. The signal is very weak in my area and now he is not taking it back. And when I call on Wateen help line they only issue me ticket number. Its 35 days and nothing is happening. Please tell me where can I complain? How can I get my money back from this fanchise?

  145. Shahid says:


    Another Day Another Surprize

    >>Option One>> Bear the problems and don’t complain, till wateen install’s its AP near your home. Or atleast in a reasonable distance. (6 months atmost)

    >>Option Two>> Wait atleast 2 months, as we have forwarded such out of coverage area cases, and chances are high that such customers will be alloted Jupiter free of cost. (but not sure)

    >>Option Three>> Return the equipment and take back your money in a day or two. (Offcourse.)

    January 30th 2008 11:00 am
    Visit to Wateen Franchise

    –I informed the franchise representator, since first two options are ambiguous, therefore I choose third option, that is return of equipment.

    “Franchise Representator, oh sure Sir, but before you proceed here is an update regarding Refund policy:
    (Surprizee woh reeema ka dance tu sirf publicity k lee-a thaa)

    >>Return of 11 post date checks in 10 to 20 business days.
    >>Deduction of 2800/- to 3800/- from the initial payment. ( 5850/- )
    >>Payment of remaining amount in 10 to 20 business days. ”

    –hmm… Can you please explain why Deduction of amount ? I am sure I was informed that I will recieve full refund due to non-coverage area. Secondly, I never opted for return, instead you have presented me with most infeasible options including this return of equipment. Perhaps an explanation may avoid further confusion.
    (khana khaya nahin, glass todra bill 2800/- to 3800/- )

    “Well Sir, as you know -I- am not owner of wateen infact a representator. I am bound to follow what I am being told. Therefore department responsible for such actions (Refund), have provided with following, that is:

    >>charge customer for first month usage.
    >>charge for calls being made to non-free zone.

    Anyhow I assure you I will try my best to get you full refund”
    (Reema ko bhool jao, idhar tu mehdi hassan k chance bhi kum hain)

    –Ok, I will update you regarding my decision in a day or two.
    (Indeed advertisement the right to choose. Sub ko Mamo banao)

    On my way back, I met field engineer. He offered me tea, frankly which I accepted without giving a second thought. I was sure, he is the right guy to get some information. During discussion, I inquired about my problem, to which he mentioned something useful.

    >> Initial survey of the town projected that atleast FIVE APs must be installed, while upto now only 2 are functional.

    >> Franchise is authorized to sell equipment if the distance between AP & CPE is 0.5 KM only.
    ( phir mujhay cpe sell qn kya ? MamoOoOoO banaya kya ?)

    >> A team from Motorola is expected to visit town soon, since september 2007.

    >> Wateen is a new setup and it will take sometime to stabilize its services. Its pretty clear that they launched prematurely.
    (waisay he sub nahin cheekh rahay)

    >> Finally, I have double checked on google map as well as coverage map information from wateen. Your home is atleast 3.4 KM from the nearest AP. So it’s not in coverage area. Thereby, whenever you log a complaint, it is rejected by Lahore side, being tagged out of coverage. So, I am sorry you have no option but to return.
    ( 1000 ruppay installation kiss khaatay may thay ? Oh may tu bhool gya. Installation tu may nay khud key thee. Phir payment may nay qn key ? MamoOo )

    On my way back from wateen franchise, I was wondering, whose fault is it ?

    -Technology being offered by wateen is very good.
    -Internet packages being offered are good. (Since they leave room for competition. Everyone will be delighted to see another competitor with new technology and attractive packages).
    -Technical staff & support not upto standards. Need improvement.
    -Network coverage below average. Need improvement.

    -A humble request to Wateen Executives, please take prompt notice of this “Surprize Policy”.


  146. aaho says:

    lol nice way waten looool rather ROFLOOOOOOOOL hahahahhha nice one Shahid :D

  147. Shahid says:


    Another Town Another Story

    December 16th 2007
    The first applicant for the service in Town. Was tracking all information regarding final launch date since early september (later my registration form stated I was not even in first 50.)

    December 25th 2007 6:00 pm
    Paid 5498/- and signed for a 2 year unlimited, 1Mbps, CIR 999/- per month contract. Your phone will be activated in 1 Week. Awesome (it was like a dream comming true)

    December 25th 2007 8:00 pm
    Took an hour effort to get 1 Signal Bar. Dang ! Although internet speed was awesome. But cpe camping-decamping every 20 to 40 minutes. Grr.. what the heck. Messenger signing off, bytes send / rec problem etc… (Umm never mind it will be fixed soon)

    December 26th 11:00 am
    Logged complaint.

    December 26th 3:00 pm
    Call from Wateen Technical Support.

    “Hello, is this Mr.XxXxX” (a charming voice)


    “Sir, can you give me your MAC”

    -YeSsSss…. ( Danger! Bells Ringing. Since you don’t have her voice signature as wateen technical staff, thus authorization failed. Access Denied. Don’t give your MAC)

    But who can withstand a charming voice.

    -read out loud like a parrot

    “Sir, put cpe in an open area, specially on roof.”

    -Hmm nice idea, (why I didn’t thought of it before.)

    “Bye, have a good day” (True Genius)

    Once found a good spot, I was really amazed to see that now I am getting like 3 signals. Hurraay ! (aah finally all problems solved, wateen technical support rocks, wateen rocks )

    January 1st 2008 10:00 am
    Wateen Rocks. Really ? Well……
    Call from franchise, “Sir we are sorry to inform you that you have to visit us regarding some change in package. I am afraid our old contract is no longer valid”.

    -Hmm, what now.

    “Sir, you have to pay 351/- more.”

    -Is that all ?

    “Sir, yes sir”

    -Ok sure.

    “And Sir, now the package is for one year only, with a 10Gb cap, 512Kbps & 1350/ pm”

    -Whattttttt ?????? No more two years contract, unlimited offer, 1Mbps & 999/- pm? (Punch in face. Clean KO)

    “Sir, we are really sorry but there is nothing we can do. We humbly apologize. If not acceptable please return the equipment and we will return your money ”

    -hmm. a brief pause. Ok. ( You have been fooled )

    “Bye, Have a good Day” (phittay moun tayra, lagta hai wateen k CEO ko raat bivi say chappal parray hongay. Jub he tu subbah subbah new policy launch kar dee)

    Later that day, I had to take this new offer. No other option existed in first place. No more matter of choice.

    January 5th 2008 1:00 am
    Telephone activated and password provided. (chalo kuch tu jaldi ho gya, shahid yeah de-camping wala problem bhi solve ho jaay next week may )

    January 9th 2008 3:00 pm
    Surprize! Telephone stopped working and password expired. No network found. Searching for signals took for ever. God Knows what happened. Logged a series of complaints, 1361, 3651, 4433, 7298 ….. forgot others.

    Janaury 10th 2008 3:00 pm
    Took cpe to franchise, technical staff updated frequencies. Once again the cpe was working like a charm but without Telephone or Password.

    Janaury 18th 2008 2:00 am
    Call from wateen field engineer.

    “Sir, aapka problem may nay core say solve kar dya hai. Aapka phone activate ho chukka hai, ore password bhi kaam karayga.”

    -Yar very good work. I am really thankful for your efforts & personal interest to the matter. (Indeed, he deserved a thumbs up. Job weldone) (Wateen Rocks)

    January 21st 2008 2:00 pm
    Prolonged signal search is back (Phittay moun, it sucks). I thought they updated frequencies. Contacted wateen franchise but they informed no such step has been taken. Hmm ok…

    January 22nd 2008 8:00 pm
    Logged complaint 8226
    Still searching for signals. Almost begged to cpe, to camp

    January 23th 2008
    Signal search yet in progress…
    Call from wateen.

    “Sir, is your problem solved”


    “Sir, we appologize. Attention to the matter will be given immediately and on priority basis” (Allah Karay)


    “Bye, have a good day” (Although, I was expecting to recieve another good TOTKA)

    January 24th 2008 Later that night
    Signal search in progress…
    Made my mind to accept the reality and let it go. Since there is nothing I can do. The nearest AP is perhaps at 4KM or so, or God Knows whus the issue.

    January 25th 2008 Later in evening
    Still searching for signals… ( I was dead sure by that time, that my CPE is being tagged “Yateem” of Signals)

    Call from wateen.

    “Sir, is your problem solved ?”


    “Sir, we are really sorry to inform you that, since your area is out of coverage, therefore, you have to return OUR equipment. We are informming our franchise to return your full payment. Once again we humbly appologize”

    -Whattttttttttttttttttttttttt………………… ??????????????????????

    -Yeah Offcourse. Why Not. (Chalo Broadband nah sahi, Iss Khuwari say tu jaan chutti)

    “Bye, ” (Aaj tu have a good day kehna bhool gaay ? Yani K dua bhi sirf apnay customers k-lee-a hai. Wa Raay)

    January 26th 2008 3:00 pm
    Luckily fond field engineer, and he some how magically fixed my device in matter of minutes. Perhaps hard reset fixed the problem (You really rock dude).
    The franchise representator was un-aware of any return policy. So he favored me to use this device till monday.

    January 27th 2008 5:00 pm
    Call from franchise / customer representator
    “Sir I have contacted Wateen and they have three options for you”

    (for once I wondered, is there any chance if I choose the right option, I will win a free CPE)

    >>Option One>> Bear the problems and don’t complain, till wateen install’s its AP near your home. Or atleast in a reasonable distance. (6 months atmost)

    >>Option Two>> Wait atleast 2 months, as we have forwarded such out of coverage area cases, and chances are high that such customers will be alloted Jupiter free of cost. (but not sure)

    >>Option Three>> Return the equipment and take back your money in a day or two. (Offcourse.)


    Wateen is so full of surprizes.

  148. aaho says:

    Today just got it final and working. Lets see what results it shows after few days…

  149. aaho says:

    got jupiter installed.

    It was ok till they finalize its configuration. But again after Electricity shutdown and restart the phone is not working through their IAD. lets see what they do tomorrow.

  150. Omar Khawaja says:

    very poor sercvices. having problems in my telephone line since 19-01-08 but no body from wateen knows what my problem is. everytime i call at helpline they say we have forwarded your complain. everytime i visit they say we do not have access at head. a customer who has spended Rs. 19500 does not look worthy to wateen. VERY VERY …………….. poor organizations.

  151. Dashi says:

    My story goes like this!

    They installed Indoor CPE on 16th Jan.(512K Package), it worked fine for 2 days awesome download speed 60-65kb/s. They said telephony will be activated within 48hrs, but before those 48hrs were over, i restarted the CPE from its Web Interface, that was my biggest mistake being a user of Wateen. My CPE never picked up the signal again i knew this happened because of Web Interface bug in CPE.

    Now the real Wateen Experience comes into scene….

    I called their helpline at 5pm on 18th Jan i told them that my device has got some problem and its not picking up the signal they gave me the complain number and told me that your problem will be sorted within 24hrs. Next day at the 22nd Hour of complaint being logged Wateen’s technical guy came and said you are in out of service area for indoor device. I told him that how they hell your installation guys could not figure that out and how is that possible when i am receiving 4 signals out of 5 and internet was working perfectly, he said you are receiving signal because of Reflection and only Outdoor device can work properly here. I asked him to check the device he had in my room and he said “Your device is not faulty, you are in out of service area for indoor device” and he left saying that. I spent two days without internet, on Monday morning i went to Wateen’s Franchise near my home, and brought a guy with a another CPE. That CPE worked fine picked up signal while my CPE was still searching for signals. So to end the story Wateen has technical staff which is not technical at all. Their helpline is pathetic and you will always be given 24hrs for the any complain made.

  152. aaho says:

    RIZ I am still stucked. it works for those hours I comment here and later on again the same.

    They gonna install Jupiter ( Signal booster Antenna) on my house roof. BUT the calling phase is still the same. Sometimes the call get connected and many times not. The final call I got from Lahore HQ was about installing the Jupiter. During the problem another survey team came to my home location. My room is on first floor and here I get 4 signal out of 5 around 68dbm that quite OK for all stuff they are offering. But they surveyed (at ground floor, as for that day I was not at home and they were unable to come in) that this location is out of their availability. They sent this survey to their HQ and now they gonna install Jupiter only for me within the same cost. Whereas that device is costing around 40K PKRS. I asked the person who told me that gonna do it, that what about telephony. HE said, its normal with other telephone companies too :D I said it isnt normal that if I call once it get connected and with in call it get disconnected, the modem restarts and then its up to your luck when u can again call the same person on the same number. lol

  153. irfan says:

    Capital investment to buy the wateen product is much more high. they’ve never considered the middle class people.. On its counterpart the local companies are providing WiMax services on very low rates of installation & modem charges. No-doubt wateen has a good start but qiute expensive.. Dear moderator, i am using a WiMax service of a local company, they’ve equipment my pc with LuCent modem, but wateen is using motorola modem which is too expensive. i wanna know, can i use wateen services with my Lucent modem???

  154. Riz says:

    I am in Lahore, and I have similar kind of experience like you aaho. You atleast got it working at last (though it was useless) but I was never able to run it for 3 weeks before I returned it :)

    read the full story

  155. aaho says:

    Thanks. But I am not only pessimist. I do have ignored many of their stuff.. But now its just stucking in my throat.

    The problem now they are facing is Telephony. If I call to my phone through other phone and I also have tested it through many different mobile networks. The message comes. We can not connect u and please try again later(in urdu). and for dialing. If I pick the phone to dial. my net get hangs and the modem lose it telephony and a bit later it even lose WiMax active signal and get dead. I plug the electricity out and replug it. Then both comes back and internet work fine up till I try to ring someone from wateen telephone service. Yaar are the serious in their business?

    They are publishing that they got more than 10,000 customers but they are not saying it that they even got more than 5000 complains during these days till today.

  156. Babar Bhatti says:

    Very useful story aaho. Thanks for describing the reality on ground.

  157. aaho says:


    The real story.

    I just came from Germany to pay a visit to my Parents living in Gujranwala. There I am use to ~16mb/Sec download stream and ~1mb/sec upload stream. Here I was looking for a dsl or so called broadband internet solution. My first choice would be PTCL Flat Rate.. but due to continuous distortions in phone line even after many repairs ptcl line is still same. So I thought of Wateen. Its been my 2nd day on Wateen. Its just the third class low level and all those silly word I can use. let me start from the beginning.

    I went to their Franchise in Gujranwala. I had some regular FAQs in mind… even for that they were not knowing any thing. Then I said ok I will be back after I will rethink on it. Next day I found other people dealing the customers I asked where are the one I met yesterday. I got a reply, they all went to Lahore for training classes. At the same time I got the thought HIT n TRIAL = Wateen. Though I have had to get a connection. SO I asked them to come to my location and do an availability test and with that I asked for the initial price to start the contract along with their Special offer price 512 kb/s so on for 1350 PKRS. They said 5850 PKRS ( 2999 PKRS for Upfront [WiMax Device] Charges 500 Security 1350 first month payment AND 1000 installation charges ) I asked then what sort o installation do they do. They just said.. yah the installation like generating user name preparing the stuff and so on. Today I just saw their FAQ and its clearly written:
    Are there any installation charges for setting up this service?

    No, there are no installation charges for setting up this service and there is no line rental. You are simply billed for the calls you make through Wateen Access on a monthly basis.


    Now I dont know what they are charging 1000 PKRS for?!

    ok next thing. He promised that test team will come the same day or next for the line test.

    The day passed and the next too nobody came nor a single call back for any further information. I went to them to ask whats now?! They said that the test team will be there in 30 min… and I think in Pakistan 30 min means 3 hours. Though he came to test it… He tested it and the signals were good. he tested one two other things as were told in their training classes and offered me to test the net. I just checked ipconfig it was not showing WAN ip so I simply used any ip check website to check my WAN ip.. he said how u did that. I was like LOL then after that to check the Modem working he wanted to enter into Modem Interface. He even was typing in absolutly wrong IP and it was like

    where as it was/is

    After that he forget the firmware logins.. I was just ROFLOLLLLLL. if this is test team then what would be the others.

    ok thats gone. I said its ok and it was ok. He asked me to pick the number. All Golden Numbers were either gone or were reserved against a Bribery for 3000 PKRS. Now here I feel like true Pakistan. Wateen is just to start and people with greedy faces are in… Dont know what will be its future.

    I some how selected not golden but a nice number. ok now he said it will be activated in 24 hours. The Day gone and next too. I again called them whats now. they made lame excuse and said that our fiber optics to our main server got broken. I was like :O is it a good invested company or a toy shop? he said it will be activated till next day. next day I got the Authorization details for internet access but my phone was still dead. after few hours I got called Sir the number you applied for is already taken in our system please select another number. I was just think is it newly and heavily invested company with pros or just TEST TEST TEST = RUN. I gave her another choice to register for me. till next day nothing got activated. I was just fed up from this WATEEN. I went to their Franchise and spoke to them harsh. They even gave me my previously applied number along with they activated it in 30 min.

    Ok so it was the activation of the Package.

    Now I was browsing it for last 2 hours and its been auto Disconnected for about more than 15 times. MAAAAAN whats this now. Some how I browsed google for wateen and I got to this place. While browsing even it was just not getting byte on its regular time and many time it even got timeout.

    Summary: Get a bamboo stick and live in a small village is better than to dream for a service that runs worst than what we can think of.

    Bribery, low service, unskilled staff, unsecure and unstable infrastructure. What worst you need. “Wateen (We Never Connect)”.

    PS: its not pre made story rather It happened to me.

  158. VASWANI NAVAL says:

    Well yes Marketing Guru and practical experinces says that when the product is not available or service is not ready to be deiliverd a Promise should not be made. But WIMAX is a pure service with some physical escape of comany . Service is an experince which is judges-Measured-Guaged after use or trial so Waten’s Advertising consultant might have used as Information availability and in future startegically planned to take advantage of FIRST MOVER ADVANTAGE if any competitor comes in market.

    Marketing is ruled by ideas and above all results shows the experince worth or not. Like When Mobi link was MAY BE LINK even then Mobilink had Higher growth rate then others . Is it not a mystry for Books gurus?

    Pakistan lacks in the skilled workers in Services sector due to numerous reasins like Language, low literacy, Low wages, Man dominated society, cultural barriers etc therefore companies do face Technaical and qualifies staff particulary in SERVICES. The high TURN OVER is also a big issue.

    This low turn rate is beacuse Companies do not invets in the traning and development of the Staff/Employee and they always hunting staff who are trained by some other comany therfore one day a person is in IT other day he is in Potatoes-snacks company.

    I agree with Shugfta Zareen that the product is in introduction stage and witll take little time and they have the feed back about the product/service.

    And last but not the least WATEEN entered in the ring , opened the door of new technology and provided the opprtunity to experince this to their valued customers. In todays world of rapid chaning companies have to take steps like this for remaining to be the Market leader.

    It is also to be considered Higher the Risk Higher the gain and more than 90% new launched products fails initially.

    Todays most reliable brands like PEPSI, COCO COLA, MICROSOFT, INTEL etc had also faced these challanges.

    Beauty of thing lie in attempting so WARID has attempted well.

    Any company who is afraid of the loss of their investment will never delight the customer.

    Ages ago we heared SATISFY the customer them came the slogan DELIGHT the customer but Today it is SURPRISE The customer thrigh their services, New products.

    Valuable comments are invited


    MBA, BE, MS
    0092 3002237927

  159. Syed Rohail says:

    Dear Friends>>!!!

    It’s my humble request to every one of us that don’t be so pesimistic rather be optimistic that atleast a brand like ‘ Wateen Telecom’ has taken such a bold step in revolutionising a Telecom sector with more advanced based technology like ‘Wimax’ etc in our country. Dont’ forget that our country is still ahead of many developing countries (Even ahead of India) in telecom sector in terms of its technology advancement with maximum ‘Value Added Services’ being offered to its customers at such economical nominal tariff rates.

    My friends no doubts there must be some discrepancies & congruity you might have observed but besides all your apprehensions ……. I would suggest you if possible please give them some space rather be more criticized…….as they are at there initial stages………………so one must hope for better in their future endeavors to come……….!!!!!!!!!……..Thnx

  160. Salim Noorani says:

    I thing and i now about outdoor advertising business. It give very bad effect on the campign for wateen because it launchs the service at the time of all. Although all the sign boards covered in the election campign and the selection of the place for the sign board not meet the target market. I thing they should discontinue the campign and should relaunch the product again after the condition of city and after the election.

  161. Twilight says:

    Well,you are forgetting one thing.Wateen is company with very good cash reserves.They are probably building up the base untill they can actully at a place where they can be where warid stands today.

    The classic way to enter a competetive market with big names taking the bulk of market they are adopting.They can sustain for some time now.With good finances and a long term vision they can succeed.

    They are offering 512K in 22 cities,they ultimate vision is probably cover whats on their list eventually.

    In a nutshell,they can do without the bing bang style launching.

  162. Shagufta Zareen says:


    I, as being an employee to Wateen Telecom i’m also a part of it. i personally know certain of the WiMAX users after the soft lounch of WiMAX by Wateen Telecom in major cities of Pakistan. Yes I agree that their were alot of doubts for WiMAX technology to be successfull in Pakistan but after then ending of its test period and official lounch it has been proved that it has been successfull depolyment of Wateen in Apkistan and in very near future it seems to overcome so many of the technical problems of telecomunication world.

    Best Regards
    Shagufta Zareen

  163. Muhammad Ismail says:

    Passed 3 year diploma of associate engineer in telecommunication technology after SSC.I have ability to do modifications, corrective and preventive maintenance of telecommunication equipments
    Seeking assignements in Operations & Maintenance (telecommunication) with a growth oriented organisation.


  164. I proud that such a big project is launched by Wateen Telecom in Pakistan. one of the world’s big wimax projects. But the way it is deploying it in the market is very poor. Is it a way to give too much costly equipment free of cost inspit of considering the consumption of the same.

    One thing more i want to ask from the frined here in touch that in how much cities Wateen has launched its wimax.

    Naveed Zahid (03004364147)

  165. Saba says:

    Assalamoalaikum everyone. First of all I want to say thanx to Mr. Babar for providing such solid n latest informations…I m a student of MBA, n I want some info about Mobilink and its different strategies to attract users adopted time to time. i’ll b grateful if anyone here could tell me in detail… thanx

  166. Ahmad says:

    Dear Masood, I am a Wateen’s employee. Please tell me that, what is your organization’s name and where do you need the services i.e city? I will arrange someone concerned to contact you guys.

  167. Masood A Khan says:

    I am a corporate sector employee and as such has tried twice to contact the toll free number for information but in vein. We have a huge project in hand therefore want to get services related to telepnone,TV,Internet,data etc on a larger scale. The responce is poor. Should I contact again or???

  168. FriendlyStar says:

    AOA everyone
    Dear Babar i like the way you cover State of Telecom in Pakistan. I read many of your writeups from time to time. Iam involved in setting up street level micro BTS sites for Mobilink in Karachi. With only 2 years in site acquisition business as a service organization we are trying our best to be recognized as a solution oriented organization.

    Iam unaware about WiFi & WiMax technologies but can anyone provide me knowledge if WiFi & WiMax technolgy also requires Micro base stations or street level antenna network based on LOS for a city like Karachi.

    Best Regards to all

  169. Babar Bhatti says:

    For latest on Wateen see this discussion:

  170. icoo51 says:

    anyone have any idea when wateen is going to launch.?

  171. Mustafa Rana says:

    Poor wateen and his poor services…………………..

  172. PTCL_Engr says:

    I happened to visit local branch of Bank Alfalah regarding a credit card problem.The lady that attended (or rather complicated) that problem was hired for Wateen. Its a normal practice in Alafalah group, that same person sells credit cards, does daily bank chores, sells warid sims and is involved in wimax too.

  173. Bilal Mughal says:

    Before we make any sweeping statements please note that Wateen will launch its services officialy by end of this month or begining of the next. Also register the fact that it took considerable amount of time for a technology like GSM to settle down in this market. In the same spirit of things it will take time to get WiMAX on the road. The problem faced by Wateen is not individual to them only. Also another thing, WiMAX is used best when it gets treated as an “Inherent” technology. Every technology creates its own way for the consumer, until you don’t adopt to the fashion, it will remain useless for you. If you look at it from the “WiMAX Hype” perspective, Wateen has taken its share, now no matter Mobilink comes up with its solution into the market if not sooner then later, Wateen has left its trademark over WiMAX technology. Let’s wait till the end of this month to see how the formal launch makes a tee-off.

    Bilal Mughal

  174. Faisal Khan says:

    Yes Wateen CEO and his Team Generate Great Revenue Not Wateen itself

    Let me clear things here Wateen have Great WiMax Project but Unfortunately our CEO Make money form our Vendors and purchased for Substandard Hardware (Not IEEE Standards Hardware) this is the only reason of our frailer

    Further more Wateen HR Makes Lot of Mistakes they Build up the Team of References not a single capable Employee

    Faisal Zaheer
    Wateen Telecom Lahore

  175. Ch.Imran says:

    I think WATEEN take some time for Stable Services and after stable Services the Generate great revenue from WiMAX project

  176. Raza says:

    Am 100% agree with Guru’s comments because I personally used Wateen WiMax really amassed that how that much big company can deceive their users I never got proper bandwidth never can voice chat I understand this is new technology but why Wateen getting experienced from Pakistani market, personally at this stage I can say that no chance for Wateen in Pakistani market because every one understand that once any company fail to deliver services in Pakistani market they never can grow up again, I have one suggestion for Wateen’s top management (if there is any) Please re-launch the company with new name and tray, you may recover your wasted investment.

  177. Guru says:

    just here to tell every one wateen have very poor services simply fail services

  178. Meiraj Hasan says:

    Dear All,
    Hello and Ramazan Mubarak,

    There is a nice discussion and comments currently being carried out regarding WATEEN and its WIMAX Project.

    The services included in name WIMAX/Mobile WIMAX are not clear at all and these services will vary from customer to customer. It depends on what a particular customer demands. It will surely be different for a home user, small and large corporate sector, academic/financial/banking sector with off course mix of different packages.

    Regarding the technical aspect, as most of you know that WATEEN’s vendor is Motorola. Motorola is also the vendor of WIMAX project of Mobilink Pakistan. I think that the technology is not completely mature these days and the vendors are currently going through their research, development, getting help from other companies, other’s WIMAX solution. Also, in the WIMAX World Chicago US just a week back, Motorola has shown a demonstration of their Mobile WIMAX System at the river side. The vendors need to bring the CPE which can be used in order to access the WIMAX services.

    It seems that WATEEN just want to bring their product in the market early in order to capture a large market share initially.


    Syed Meiraj Hasan

  179. MM says:

    As salamualaikum

    Can anyone confirm on the news about Mobilink acquiring DVCOM WiMax license? PTA has yet to approve this acquisition

  180. Babar Bhatti says:

    KG – thats correct, the strategic partnership of singtel is with Warid .. correction made.

  181. KG says:

    Babar, Actually the strategic partnership of singtel is with Warid and not Wateen.

  182. Pingback: Wateen Fumbles with WiMAX Launch Campaign : Green & White

  183. 1Rana Shahbaz Ahmed says:

    Nice roundup!

    I called Wateen office to get information regarding the WiMax but the representative told me the information will be submitted when the product launched! Amazing …… they are still not prepared to launch this product which is being advertized!

  184. Babar Bhatti says:

    I agree with KO that Wateen let their brand slide. I was hoping that their Warid’s partnership with Singtel will help, but perahps its too early. As TM said, competing with Mobilink is not so easy, especially when a company lacks strong leadership and a competent workforce.

    Pakistani customers are not that stupid as companies think they are :-)
    Well said Naveed!

  185. Naveedch says:

    I have to agree with Tee Emm on this, Wateen sure wasted their energies on wrong front. Wateen launch is just like indian dramas, it just goes on and on …. Although Pakistani people like those dramas but i am sure they are loosing interest in wateen. I for one dont have any confidence on them now, they talk too much but dont deliver. Pakistani customers are not that stupid as companies think they are :-)

  186. KO says:

    In my view, their entire advertising campaign has been a disaster.

    I really don’t see how they could have done things worse.

    If you look over at any internet forum in Pakistan, the “brand equity” of Wateen has been steadily dropping over the past year.

  187. Tee Emm says:

    It is said that this ‘half baked’ stuff was sent out by Wateen as they had been given the impression that Mobilink is starting a huge campaign on August the 14th, (2007) and in the quest of ‘being the first’ Wateen fell in the booby trap and spent millions on stuff that is yet to see the light of the day.

    Mobilink have a strong history of tactical marketing prowess. Back in 1998, when Instaphone was the giant cell company and Mobilink was just starting off, I remember, Instaphone started a stealth marketing campaign named ‘Insta Xcite’ with a capital X on the banners everywhere in the city. While Instaphone was still in the first few phases of the Xcite campaign, Mobilink hijacked the campaign and came up with something similar all to the awe of the Instaphone marketeers!

  188. harriss says:

    CEO is actully making money from vendors, contractors and contracts

  189. binary-zero says:

    the real FTTH case is Nayatel Islamabad. Wateen is just a media hoax and they can only upload pictures of their CEO/CTO celibrating birthdays & their 1 year in company :)

    a month or two back when i was in PK, i got a call from a friend in Wateen and his manager (development dept. or something) wanted to speak with me regarding HP-UX & Linux installation on it – i was amazed to see the low level of technical skills and poor hiring in their core depts.

    You can only pray for Wateen :)

  190. “Even in case of Triple Play services, Wateen is not actually offering FTTH, instead Co-axial cables are being routed from the OFC distribution boxes.”

    Why should Wateen create a in house competeitor to Wimax should it use FTTH for triple play??

    Besides its not worth the tremendous cost it carries not only to Wateen but to prospective in the form of CPE.

  191. Kashif says:

    Nice roundup. However, I have noticed that they also lack in communication like everybody else. I tried to get some info from their stall at ITCN but most of the reps there were like ‘give us your contact and we come back to you’. If people have to drop their contact info then what’s the use of all those reps grazing around?

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