Quality of Service Surveys By PTA
You may have experienced difficulties with the telecom network of Pakistan in peak activity days. Pakistan Telecom Authority is responsibilities for keeping a check on the quality of services provided by the telecommunication companies. For this purpose PTA conducts surveys and the results are posted on its website (see here for QoS of Mobile companies and here for that of ISPs).
In addition to mobile/WLL companies and ISPs, PTA recently asked an outside firm to report on the International roaming service quality. Is international roaming really that important? You be the judge. The study used a methodology based on a globally distributed but centrally controlled automated test call system. Here’s the the paper (pdf) and the link for more information about International Roaming QoS (PTA site does not always work with direct links).
There’s some upcoming changes in the way these surveys will be conducted. Here’s more about the new plans to check the QoS:
Pakistan Telecommunication Authority (PTA) has started an automated country-wide survey to check the quality of service (QoS) being provided by Cellular Mobile Operators to the consumers. The survey is being conducted through QoS monitoring equipment recently acquired by PTA. The survey would be completed by December 2007. After the completion of survey, results would be finalized and action would be taken against the companies not meeting the required quality standards.
Besides, checking Cellular Mobile service quality, PTA is also conducting a survey of Internet Service Providers (ISPs) across the country. This survey will cover both rural and urban areas.
PTA, the regulatory body of country’s telecom sector, regularly monitors the QoS of all telecom services by conducting comprehensive surveys throughout the year, results of which are published in the media. In addition, periodic inspections based on subscriber’s complaints are also conducted.
It may be mentioned that the last QoS Survey of Cellular Mobile Operators (CMTOs) was conducted in 2006. In September 2006, PTA conducted Wireless Local Loop (WLL) Survey to check the quality of WLL operators the result of which were published in the press and on PTA website. PTA has also carried out ISP survey in 2006.
A PTA spokesman said that PTA has sufficient experience in conducting QoS surveys, and now with latest equipment acquired, it will monitor the services of telecom operators more effectively. He further said that these checks and surveys have resulted in quality improvement of services being provided by Cellular, Fixed and Wireless operators as well the ISPs.
Created by Babar Bhatti, TelecomPk.Net is a leading source of information and analysis about Pakistan Telecom industry. 
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