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	<title>Comments on: How To Get PTCL to Upgrade Your Bandwidth</title>
	<atom:link href="http://telecompk.net/2008/03/25/how-to-get-ptcl-to-upgrade-your-bandwidth/feed/" rel="self" type="application/rss+xml" />
	<link>http://telecompk.net/2008/03/25/how-to-get-ptcl-to-upgrade-your-bandwidth/</link>
	<description>A blog about telecommunication marketplace in Pakistan with news, information, analysis and trends</description>
	<pubDate>Thu, 28 Aug 2008 03:01:17 +0000</pubDate>
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		<title>By: Muhammad Adil</title>
		<link>http://telecompk.net/2008/03/25/how-to-get-ptcl-to-upgrade-your-bandwidth/#comment-12320</link>
		<dc:creator>Muhammad Adil</dc:creator>
		<pubDate>Sun, 06 Apr 2008 17:56:33 +0000</pubDate>
		<guid isPermaLink="false">http://telecompk.net/2008/03/25/how-to-get-ptcl-to-upgrade-your-bandwidth/#comment-12320</guid>
		<description>Hi all, i am also victim of PTCL upgrade scam, I am using 256K connection from the day they launch their broadband. But people sitting on 1236 call center just telling me lies. According to their process i should get an email and sms from them confirming that i have 512K Connection. But that thing never happen.

Till 15th of March i waited because they give me deadline that it will be converted by that time, and when it did not occur i start calling them and get a new date till 20th of March. But i really say that i was very happy about their call center but during this whole time most of them were not speaking good, they were speaking like "what you can do if we don't do", even once one of them say me this "I am not responsible for this, call them who are responsible for this delay", and i was just shocked, what he has said to me.

Ok story begins, and i call at 12:00 pm on 23th of March to them and lady sitting there tell me its now 512K, but i was not sure because i check that just 5 min before that its not, i believe on her and thought may be its down for now but after 5 hours it was not behaving like 512K, so i call 1236 again and person sitting there told me it has not upgraded to 256K yet, again another shock from them! I yell on the person out there and told me what you people are doing there, one person saying it has been done and other its not.

Then i just left calling them because i don't need their 512K, i am happy with 256K because i have unlimited download at least.

I call them on 2nd  of April and ask and women sitting there told me it has been upgraded but i know she is lying because it not.</description>
		<content:encoded><![CDATA[<p>Hi all, i am also victim of PTCL upgrade scam, I am using 256K connection from the day they launch their broadband. But people sitting on 1236 call center just telling me lies. According to their process i should get an email and sms from them confirming that i have 512K Connection. But that thing never happen.</p>
<p>Till 15th of March i waited because they give me deadline that it will be converted by that time, and when it did not occur i start calling them and get a new date till 20th of March. But i really say that i was very happy about their call center but during this whole time most of them were not speaking good, they were speaking like &#8220;what you can do if we don&#8217;t do&#8221;, even once one of them say me this &#8220;I am not responsible for this, call them who are responsible for this delay&#8221;, and i was just shocked, what he has said to me.</p>
<p>Ok story begins, and i call at 12:00 pm on 23th of March to them and lady sitting there tell me its now 512K, but i was not sure because i check that just 5 min before that its not, i believe on her and thought may be its down for now but after 5 hours it was not behaving like 512K, so i call 1236 again and person sitting there told me it has not upgraded to 256K yet, again another shock from them! I yell on the person out there and told me what you people are doing there, one person saying it has been done and other its not.</p>
<p>Then i just left calling them because i don&#8217;t need their 512K, i am happy with 256K because i have unlimited download at least.</p>
<p>I call them on 2nd  of April and ask and women sitting there told me it has been upgraded but i know she is lying because it not.</p>
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		<title>By: Fahd</title>
		<link>http://telecompk.net/2008/03/25/how-to-get-ptcl-to-upgrade-your-bandwidth/#comment-12079</link>
		<dc:creator>Fahd</dc:creator>
		<pubDate>Fri, 04 Apr 2008 08:04:06 +0000</pubDate>
		<guid isPermaLink="false">http://telecompk.net/2008/03/25/how-to-get-ptcl-to-upgrade-your-bandwidth/#comment-12079</guid>
		<description>I've applied for it from the 6th of march and I still haven't got any response from PTCL....and when I call 1236 all I get is, that your order is under progress... thats it... 1236 people say they don't know why it is taking so long nor do they have any authority to do anything about it, they also say that there are other people with the same issues and the management is aware of it but I guess they over-promised and now cannot deliver. Also 1236 people ask to call DSL operators in exchanges or other people and when you ask for their numbers, they go.. get it from 17.....isn't 1236 supposed to be the helpline? or am I missing something here? 1236 is a sham...PTCL is back to it's old self that is if it had ever stopped. 
and one more thing... i was already using DSL from MAXCOM and I switched because of the rates, but almost a month has passed and I still don't have any internet.</description>
		<content:encoded><![CDATA[<p>I&#8217;ve applied for it from the 6th of march and I still haven&#8217;t got any response from PTCL&#8230;.and when I call 1236 all I get is, that your order is under progress&#8230; thats it&#8230; 1236 people say they don&#8217;t know why it is taking so long nor do they have any authority to do anything about it, they also say that there are other people with the same issues and the management is aware of it but I guess they over-promised and now cannot deliver. Also 1236 people ask to call DSL operators in exchanges or other people and when you ask for their numbers, they go.. get it from 17&#8230;..isn&#8217;t 1236 supposed to be the helpline? or am I missing something here? 1236 is a sham&#8230;PTCL is back to it&#8217;s old self that is if it had ever stopped.<br />
and one more thing&#8230; i was already using DSL from MAXCOM and I switched because of the rates, but almost a month has passed and I still don&#8217;t have any internet.</p>
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		<title>By: Shahid Iqbal</title>
		<link>http://telecompk.net/2008/03/25/how-to-get-ptcl-to-upgrade-your-bandwidth/#comment-12030</link>
		<dc:creator>Shahid Iqbal</dc:creator>
		<pubDate>Thu, 03 Apr 2008 18:59:40 +0000</pubDate>
		<guid isPermaLink="false">http://telecompk.net/2008/03/25/how-to-get-ptcl-to-upgrade-your-bandwidth/#comment-12030</guid>
		<description>Can anyone give me the email of Mr Ali Raza Baloch ?

He was my class fellow in UET. And i am still not upgraded from 1MB to 2MB. 

Maye i can use his contact.</description>
		<content:encoded><![CDATA[<p>Can anyone give me the email of Mr Ali Raza Baloch ?</p>
<p>He was my class fellow in UET. And i am still not upgraded from 1MB to 2MB. </p>
<p>Maye i can use his contact.</p>
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		<title>By: Babar Bhatti</title>
		<link>http://telecompk.net/2008/03/25/how-to-get-ptcl-to-upgrade-your-bandwidth/#comment-11916</link>
		<dc:creator>Babar Bhatti</dc:creator>
		<pubDate>Wed, 02 Apr 2008 14:34:06 +0000</pubDate>
		<guid isPermaLink="false">http://telecompk.net/2008/03/25/how-to-get-ptcl-to-upgrade-your-bandwidth/#comment-11916</guid>
		<description>The Australian WiMAX issues are controversial. See discussion here:
http://groups.google.com/group/telecom-grid-pakistan/browse_thread/thread/557854ce33bb61b0</description>
		<content:encoded><![CDATA[<p>The Australian WiMAX issues are controversial. See discussion here:<br />
<a href="http://groups.google.com/group/telecom-grid-pakistan/browse_thread/thread/557854ce33bb61b0" rel="nofollow">http://groups.google.com/group/telecom-grid-pakistan/browse_thread/thread/557854ce33bb61b0</a></p>
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		<title>By: S. Waqar Ahmed</title>
		<link>http://telecompk.net/2008/03/25/how-to-get-ptcl-to-upgrade-your-bandwidth/#comment-11909</link>
		<dc:creator>S. Waqar Ahmed</dc:creator>
		<pubDate>Wed, 02 Apr 2008 10:59:37 +0000</pubDate>
		<guid isPermaLink="false">http://telecompk.net/2008/03/25/how-to-get-ptcl-to-upgrade-your-bandwidth/#comment-11909</guid>
		<description>I am using both PTCL broadband and wateen's wimax........and am still waiting for my PTCL's upgrade though....
btw i came across this article on wimax technology on internet....it says Wimax is a flop in australia...any comments anyone???

----------------------------------------------------------
Australian WiMAX pioneer trashes technology

* Despite his problems with WiMAX, Freeman is a believer that competitors should operate their own infrastructure

By Grahame Lynch

Australia’s first WiMAX operator, Hervey Bay’s Buzz Broadband, has closed its network, with the CEO labeling the technology as a ‘disaster’ that ‘failed miserably.’

In an astonishing tirade to an international WiMAX conference audience in Bangkok, CEO Garth Freeman slammed the technology, saying its non-line of sight performance was ‘non-existent’ beyond just two kilometres from the base station, indoor performance decayed at just 400m and that latency rates reached as high as 1000 milliseconds. Poor latency and jitter made it unacceptable for many Internet applications and specifically VoIP, which Buzz has employed as the main selling point to induce people to shed their use of incumbent services.

Freeman highlighted his presentation with a warning to delegates, saying “WiMAX may not work.” He said that the technology was still ‘mired in opportunistic hype,’ pointing to the fact most deployments were still in trials, that it was largely used by start-up carriers and was supported by ‘second-tier vendors’, which he contrasted with HSPA with 154 commercial networks already in operation and support from top tier vendors.

What made Freeman’s presentation most extraordinary was that just 12 months ago he fronted the same event with a generally positive appraisal of the platform which at that stage he had deployed just a few months before. At the time, Freeman said that his company had signed 10% of its 55,000 user target market in just two months, a market share that rose to 25%, on the back of an advertising campaign that highlighted value VoIP prices.

He did acknowledge at the time that the technology had indoor coverage issues, which he yesterday said had earned him a quick and negative reaction at the time from his supplier, Airspan. Other early WiMAX adopters have also reported issues with indoor coverage: VSNL in India reported indoor loss at just 200m from the base station at an IEEE conference last year.

Horses for courses: Freeman says Buzz has now abandoned WiMAX in favour of a ‘horses for courses’ policy. This includes use of the TD-CDMA standard at 1.9GHz—used by operators such as New Zealand’s Woosh Wireless—and a platform he described as wireless DOCSIS– a relatively little known technology that takes HFC plant and extends its capabilities via wireless mesh. He said wireless DOCSIS operates at up to 38Mbps in the 3.5GHz spectrum and its customer premises equipment supported two voice ports for under $A70 while it boasted ‘huge cell coverage.’ He also was employing more conventional wireless mesh platforms at 2.4GHz that support up to 10Mbps with CPE voice ports costing less than A$80.

Despite his problems with WiMAX, Freeman is a believer that competitors should operate their own infrastructure and not depend on Telstra unbundled or wholesale offerings. Prior to Buzz he was involved in the rollout of regional Victorian HFC networks as an executive with Neighborhood Cable. He says the use of wireless is essential in Hervey Bay, because ADSL is blocked to 80% of the population because of Telstra’s use of pairgain and RIMs, while what ADSL ports are available are now largely exhausted. But years of successive government policies had weakened the case for standalone infrastructure, beginning with restrictive policies in the pay television market which he said undermined independent HFC deployments.

“I’m against government micromanagement of the market. Government should start to provide a conducive investment environment.” Not all WiMAX operators are unhappy.

Internode says an Airspan-supplied network is providing consistent average speeds of 6Mbps at distances up to 30km, with CEO Simon Hackett describing the platform as ‘proven.’

Freeman’s frank words left many at the WiMAX event looking uncomfortable but none more so than his co-panelist Adrian de Brenni representing Opel Networks. De Brenni, standing in for an absent Jason Horley, said little new about Opel that hasn’t already been discussed, except to state that QoS would be a product feature of the future Opel wholesale offering ‘including voice.’</description>
		<content:encoded><![CDATA[<p>I am using both PTCL broadband and wateen&#8217;s wimax&#8230;&#8230;..and am still waiting for my PTCL&#8217;s upgrade though&#8230;.<br />
btw i came across this article on wimax technology on internet&#8230;.it says Wimax is a flop in australia&#8230;any comments anyone???</p>
<p>&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;-<br />
Australian WiMAX pioneer trashes technology</p>
<p>* Despite his problems with WiMAX, Freeman is a believer that competitors should operate their own infrastructure</p>
<p>By Grahame Lynch</p>
<p>Australia’s first WiMAX operator, Hervey Bay’s Buzz Broadband, has closed its network, with the CEO labeling the technology as a ‘disaster’ that ‘failed miserably.’</p>
<p>In an astonishing tirade to an international WiMAX conference audience in Bangkok, CEO Garth Freeman slammed the technology, saying its non-line of sight performance was ‘non-existent’ beyond just two kilometres from the base station, indoor performance decayed at just 400m and that latency rates reached as high as 1000 milliseconds. Poor latency and jitter made it unacceptable for many Internet applications and specifically VoIP, which Buzz has employed as the main selling point to induce people to shed their use of incumbent services.</p>
<p>Freeman highlighted his presentation with a warning to delegates, saying “WiMAX may not work.” He said that the technology was still ‘mired in opportunistic hype,’ pointing to the fact most deployments were still in trials, that it was largely used by start-up carriers and was supported by ‘second-tier vendors’, which he contrasted with HSPA with 154 commercial networks already in operation and support from top tier vendors.</p>
<p>What made Freeman’s presentation most extraordinary was that just 12 months ago he fronted the same event with a generally positive appraisal of the platform which at that stage he had deployed just a few months before. At the time, Freeman said that his company had signed 10% of its 55,000 user target market in just two months, a market share that rose to 25%, on the back of an advertising campaign that highlighted value VoIP prices.</p>
<p>He did acknowledge at the time that the technology had indoor coverage issues, which he yesterday said had earned him a quick and negative reaction at the time from his supplier, Airspan. Other early WiMAX adopters have also reported issues with indoor coverage: VSNL in India reported indoor loss at just 200m from the base station at an IEEE conference last year.</p>
<p>Horses for courses: Freeman says Buzz has now abandoned WiMAX in favour of a ‘horses for courses’ policy. This includes use of the TD-CDMA standard at 1.9GHz—used by operators such as New Zealand’s Woosh Wireless—and a platform he described as wireless DOCSIS– a relatively little known technology that takes HFC plant and extends its capabilities via wireless mesh. He said wireless DOCSIS operates at up to 38Mbps in the 3.5GHz spectrum and its customer premises equipment supported two voice ports for under $A70 while it boasted ‘huge cell coverage.’ He also was employing more conventional wireless mesh platforms at 2.4GHz that support up to 10Mbps with CPE voice ports costing less than A$80.</p>
<p>Despite his problems with WiMAX, Freeman is a believer that competitors should operate their own infrastructure and not depend on Telstra unbundled or wholesale offerings. Prior to Buzz he was involved in the rollout of regional Victorian HFC networks as an executive with Neighborhood Cable. He says the use of wireless is essential in Hervey Bay, because ADSL is blocked to 80% of the population because of Telstra’s use of pairgain and RIMs, while what ADSL ports are available are now largely exhausted. But years of successive government policies had weakened the case for standalone infrastructure, beginning with restrictive policies in the pay television market which he said undermined independent HFC deployments.</p>
<p>“I’m against government micromanagement of the market. Government should start to provide a conducive investment environment.” Not all WiMAX operators are unhappy.</p>
<p>Internode says an Airspan-supplied network is providing consistent average speeds of 6Mbps at distances up to 30km, with CEO Simon Hackett describing the platform as ‘proven.’</p>
<p>Freeman’s frank words left many at the WiMAX event looking uncomfortable but none more so than his co-panelist Adrian de Brenni representing Opel Networks. De Brenni, standing in for an absent Jason Horley, said little new about Opel that hasn’t already been discussed, except to state that QoS would be a product feature of the future Opel wholesale offering ‘including voice.’</p>
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		<title>By: mansoor</title>
		<link>http://telecompk.net/2008/03/25/how-to-get-ptcl-to-upgrade-your-bandwidth/#comment-11640</link>
		<dc:creator>mansoor</dc:creator>
		<pubDate>Thu, 27 Mar 2008 17:13:26 +0000</pubDate>
		<guid isPermaLink="false">http://telecompk.net/2008/03/25/how-to-get-ptcl-to-upgrade-your-bandwidth/#comment-11640</guid>
		<description>i was lucky enough to get a connection *after* the upgrade was promised, so got it at 512 kbps. however, my modem connects at 508 kpbs. 

also, the one thing i liked about their service then.. was the speed. i got a dsl model and connection at my place within 24 hours (when interestingly enough, they were willing to give it to me within 12, i wasn't available and so they came back the next day). 

but yea, thank god for competition.</description>
		<content:encoded><![CDATA[<p>i was lucky enough to get a connection *after* the upgrade was promised, so got it at 512 kbps. however, my modem connects at 508 kpbs. </p>
<p>also, the one thing i liked about their service then.. was the speed. i got a dsl model and connection at my place within 24 hours (when interestingly enough, they were willing to give it to me within 12, i wasn&#8217;t available and so they came back the next day). </p>
<p>but yea, thank god for competition.</p>
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		<title>By: Babar Bhatti</title>
		<link>http://telecompk.net/2008/03/25/how-to-get-ptcl-to-upgrade-your-bandwidth/#comment-11599</link>
		<dc:creator>Babar Bhatti</dc:creator>
		<pubDate>Wed, 26 Mar 2008 19:55:07 +0000</pubDate>
		<guid isPermaLink="false">http://telecompk.net/2008/03/25/how-to-get-ptcl-to-upgrade-your-bandwidth/#comment-11599</guid>
		<description>Consumers in Pakistan need to learn how to use this competition wisely. Instead of complaining to each other, lets share tips and find ways of getting things done. I hope this post will encourage others to share their stories as well. I'll be glad to publish your stories and views.</description>
		<content:encoded><![CDATA[<p>Consumers in Pakistan need to learn how to use this competition wisely. Instead of complaining to each other, lets share tips and find ways of getting things done. I hope this post will encourage others to share their stories as well. I&#8217;ll be glad to publish your stories and views.</p>
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		<title>By: Saleem</title>
		<link>http://telecompk.net/2008/03/25/how-to-get-ptcl-to-upgrade-your-bandwidth/#comment-11573</link>
		<dc:creator>Saleem</dc:creator>
		<pubDate>Wed, 26 Mar 2008 07:48:00 +0000</pubDate>
		<guid isPermaLink="false">http://telecompk.net/2008/03/25/how-to-get-ptcl-to-upgrade-your-bandwidth/#comment-11573</guid>
		<description>No doubt, Pakistan has achieved a lot in telecom and broadband market. We are lucky to have all these new technologies at our doorstep and even at much less price than our neighboring and middle east countries. 

We will find more less prices in coming days. either its WiMAX technology or conventional broadband.</description>
		<content:encoded><![CDATA[<p>No doubt, Pakistan has achieved a lot in telecom and broadband market. We are lucky to have all these new technologies at our doorstep and even at much less price than our neighboring and middle east countries. </p>
<p>We will find more less prices in coming days. either its WiMAX technology or conventional broadband.</p>
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		<title>By: waqas</title>
		<link>http://telecompk.net/2008/03/25/how-to-get-ptcl-to-upgrade-your-bandwidth/#comment-11560</link>
		<dc:creator>waqas</dc:creator>
		<pubDate>Tue, 25 Mar 2008 23:01:10 +0000</pubDate>
		<guid isPermaLink="false">http://telecompk.net/2008/03/25/how-to-get-ptcl-to-upgrade-your-bandwidth/#comment-11560</guid>
		<description>Indeed, thank god for competition.</description>
		<content:encoded><![CDATA[<p>Indeed, thank god for competition.</p>
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