0800-55055
Make a note of this number. Buried deep in the PTA site, 0800-55055 is the number you need to call for complaints about all things related to telecom in Pakistan. This toll-free service for consumers was started sometime last year. Another welcome step but awareness remains low. Why is this number not listed on the PTA home page?
Take a look at the complaint numbers which are included in the quarterly telecom report by PTA — which by itself is a very informative and professional piece of work. These complaint numbers are lower than expectation. Generally complaints represent a small percentage of the actual issues. The hesitation to complain can be because of lack of awareness about the complaint process, lack of time etc but mainly because its such a hassle to write or call when you don’t even know if its going to make any difference.
Another interesting item from the PTA report is the breakdown of complaints by mobile companies. It clearly shows that more than 50% of the complaints are with Mobilink and Telenor. This is consistent with the reader sentiments on TelecomPk.net and other discussion forums.
This was also covered in a recent Business Recorder article.
Pakistan Telecommunication Authority (PTA) has received 3,886 complaints against telecom services providers, including PTCL, Mobile, WLL and value added services in the last three months of the year 2007.
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