0800-55055
Make a note of this number. Buried deep in the PTA site, 0800-55055 is the number you need to call for complaints about all things related to telecom in Pakistan. This toll-free service for consumers was started sometime last year. Another welcome step but awareness remains low. Why is this number not listed on the PTA home page?
Take a look at the complaint numbers which are included in the quarterly telecom report by PTA — which by itself is a very informative and professional piece of work. These complaint numbers are lower than expectation. Generally complaints represent a small percentage of the actual issues. The hesitation to complain can be because of lack of awareness about the complaint process, lack of time etc but mainly because its such a hassle to write or call when you don’t even know if its going to make any difference.
Another interesting item from the PTA report is the breakdown of complaints by mobile companies. It clearly shows that more than 50% of the complaints are with Mobilink and Telenor. This is consistent with the reader sentiments on TelecomPk.net and other discussion forums.
This was also covered in a recent Business Recorder article.
Pakistan Telecommunication Authority (PTA) has received 3,886 complaints against telecom services providers, including PTCL, Mobile, WLL and value added services in the last three months of the year 2007.
Among the services, maximum complaints were received against the PTCL, which still holds monopoly over fixed-line services in Pakistan and cellular mobile sector comes at second place with 23 per cent of the total complaints.
The PTA received 2,886 complaints against the PTCL whereas the number of complaints for July-September 2007 quarter was 5,784. Similarly, 889 complaints were registered against the cellular companies as compared to 1,317 complaints during the last quarter.
The complaints submitted against the cellular mobile sector reflect dissatisfaction over the services provided by mobile phone operators. Complaints related to quality of services all the mobile phone companies increased as compared to the previous quarter.
The main problem identified is the congestion and connectivity in the networks of mobile phone companies. In addition, complaints related to obnoxious calls and spam SMS continue unabated. In this regard, the companies were asked to warn the subscribers and block the numbers as most of these calls were from unregistered sims.
On the other hand, complaints against the fixed-line decreased by 17 per cent as compared to the last quarter. Most of the complaints were related to billing and new telephone connections. The main concern highlighted by a majority of consumers was about staff demeanor and poor complaint handling. The review report also highlighted that peer performance of Internet service providers remained on the rise that include overcharging by the card payphones and refund of security.
TelecomPk.Net is a leading source of information and analysis about Pakistan Telecom industry.
But who gonna take actions against these complaints? PTA? i dont think so…
PTA was invented just to praise the telecom companies…!
I guess ordinary telecom user like cant do big against any Telecom company….these numbers are just formalities….khair i think i am hitting my head into a wall
texas holdem pokerset…
Do dueces wild video poker mp3 ringtones creator poquer internet gioco di roulette make your own ringtones…
Very good that warned us about this 0800 numbers and PTA. I’m very suspicious about these 0800 numbers like smart-numbers.net , I heard many bad stories including frauds. Yes, maybe complaints won’t be considered and neither PTA nor somebody else will do something, but at least people will know about it. However there is a hope, that PTA will do something, I saw similar complaints on BT and they had to act.
well, there are so many kind of lamers and spammers around us. Some of them give obnoxious calls to other innocent people at nights. Specially calls from Warid to Warid.
SOme of those idiots are:
03219793825
03214027942
03214037946
ALLAH in ko Hidaayat dey because in Pakistan theres already no rule of Law:-) so taking assistance from cobs is outta question and even Warid officials deny taking any action against them..