Dr. Tauqeer Akhtar

If you suffer from consumer problems then the first person you will ask is your
1= service provider in case of services (any person who provides service on payment like a construction worker, plumber, electricians, doctor, lawyer, transporters, logistics, couriers, airlines, railway companies etc.)
or
2= product manufacturer or seller (any person who sells you a product on payment)
[[[[[[[NEVER DELAY IN CASE OF CONSUMER CASES OR YOU WILL END UP LOOSING AND WASTING YOUR OWN TIME AND MONEY]]]]]]]
Ask the provider or seller amicably to solve your matter. If he does not help and you think that he is wrong then send him your written complaint through email or registered mail. [ Use Pakistan Post UMS service from GPOs preferably, its cheap and most reliable and best and can be tracked online ]. You should mention in the letter that “the complaint is sent as per guidance of Consumer Protection Act and that you have 15 days to resolve the matter.”(it is a must to mention the above line. else its no use)

If in 15 days the person does not help you then you need to go to Consumer Court and file your complaint. The court if accepts the case then will direct you to submit and sent notices to the service provider/seller and call him before the court and then the court will proceed. It is very fast speedy remedy for consumers unlike any other law or case that goes for years. It gives a direction to end the case within three months if it is proceeded and not settled.

Now how to approach the Consumer Court , you can write a complaint yourself under supervision of a lawyer or you can hire a lawyer who wwill plead your case.

In most cases it is better to consult a lawyer and a fine one. If you do not then you might end up in non-ending litigation which can go for years but thats upto you.[ ALWAYS GET A GOOD LAWYER TO CONSULT WITH ]

[This a free public service guide written by Nabeel AKhtar Legal Counsel/Registered Legal Practitioner,without any liability on his part or any other and the reader may follow it on his own discretion]

If you have any query, problem, QUESTIONS then you can call me on 03217070069 between 11 am to 7pm or email me.
[Godspeed, be happy and prosper]

I was promptly replied through phone/email by the shophive people; they confirmed the availability of the item and asked me to deposit the money (Rs. 13990) through bank transfer. Same amount was transferred to their account

Next day I called Shophive to confirm the details. It was then that I was told that black camera is not available so either I have to wait or accept silver colour camera. I didn’t want to wait so accepted the available one. I was confirmed that the camera would be dispatched by TCS and I would receive it within a day.
On 28th August, 3 days after booking, no deliveries were made and when I contacted Shophive, I was told that camera was shipped through AMS Couriers, a lesser known company and was given their contact number and consignment number. I called the courier office and I was told that they do not deliver, I have to pick up the parcel. On the same day I picked the parcel from AMS Couriers, Moti Plaza, Murree Road Rawalpindi.
When I reached home and open the parcel, the camera and battery were missing from the parcel. The camera box was present with leads/cables and booklets/CDs but the camera was missing. I immediately called Shophive and later sent them an email.
[Emails transcript available]
I was asked by the company rep to contact the CEO Shophive, Arslan Nazir. I called him and he said that they are investigating the matter and camera was “hastily & erroneously” sent through this unknown “shady” company. I bought the story and asked for the next step. I was told that “Board of Directors” have decided to offer me 25-30% off if I still want to get another one. I was also asked to send the box back as they would use it for further investigations and filing a case against the couriers. I sent them the pack through TCS on 4th Sep 2009.

After lot of correspondence with Shophive CEO over weeks, through which he was hesitant to reply and always have to be prompted many times to get one, I agreed conditionally to book another one and get 30% off. My conditions were that if they think that the couriers stole the camera, Shophive should take up the case and inform me.
When I agreed to send them money again, they raised the price of camera to Rs. 15690. Even then, I sent them the money again through bank transfer. But after receiving the camera, for which I paid Rs. 10980 again, the Shophive plainly refused to follow up the case or return the lost camera remaining accessories which I sent to them.

In the end, I lost Rs. 10980, paid extra to get the camera. On retrospective analysis, I am sure that the “lost” camera was not sent by the Shophive people in first place.

I have launched complaint with CRCP and also serving them with legal notices.

Thanks.

May I know response and guidline in response to my complaints as stated above.

Regards