PTCL Versus Telecom Consumers Of Pakistan
Over the past 2 years, TelecomPk.Net has offered many reviews and commentary about PTCL. This post gives a summary of the stories written about PTCL with a time line view. A quick look shows that the telecom consumers of Pakistan have been engaged in various forms of struggle with the privatised face of PTCL. The way PTCL handled the most recent rate increase of local calls (from 0.4 Rs per minute to 1 Rs per min) is indicative of its attitude towards consumers. I wish that I could PTCL the benefit of doubt but its too late for that.
Perhaps it is time to re-write the PTCL mission statement to omit customer satisfaction.
To be the leading Information and Communication Technology Service Provider in the region by
achieving customer satisfaction andmaximizing shareholders’ value.
In case you missed the past stroies, here is a list of the highlights. (All PTCL posts can be found here)
2006 - Broadband Tarrifs: PTA vs PTCL in court
- Battle of Bandwidth Tarrifs
- Ptcl vs PTA
2007 - ISPs vs PTCL, Profit Falls, Service Issues, Lower DSL Rates, Pakistan Package Forced On Consumers
* Pakistan ISPs Against Ptcl
* PTCL Net down by 25%
* Performance Review
* Lower Broadband Rates from Ptcl
* Service Issues Continue
* Pakistan Package Controversy
2008 - PTA reprimands PTCL, Local call rates changed quietly, Pakistan package modified
+ PTA issues directive against PTCL after public uproar
+ Ptcl Packages rips off consumers
Created by Babar Bhatti, TelecomPk.Net is a leading source of information and analysis about Pakistan Telecom industry. 
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[...] repetetive attacks on the consumers (Babar Bhatti has summed up the miseries of PTCL customers here). But we have been witnessing a change in company’s mood for last couple of months, as far as [...]