Comments on: Wateen Billing Issue: Charging Line Rent Against Its Promise?

By: shahzad

shahzad — Mon, 18 Aug 2008 10:39:37 +0000

hi
i m agree of all guys. they are right bec. wateen have not a probelm in speed rather it has probelm in billing. if any guys payed cheqe then see their Bank statement. bec. wateen have no records of your mony. wateen is a bullshit in pakistan.

By: Ahsan Kamal

Ahsan Kamal — Thu, 24 Jul 2008 17:02:34 +0000

These wateen people have no sense at all . What they are trying to do is rip peoples pants off. Why ar’nt they charging for a montly bill and there is no way you can check ur Gb’s and telephone calls . And now they are asking 15000 rupees from me. My limit was 4 Gb . They should have Dc my services. its still working . To hell with such a telecom company. Unprofessionalism

By: Abdullah Jamal

Abdullah Jamal — Mon, 21 Jul 2008 09:58:44 +0000

wow…this is unbeliveable
i thought i was the only one who was in this delima…

onw fine day, i could’nt acces my account in wateen, icalled them and found out that i had used 25 GB of excess downloading and they slapped a Rs 13,000 bill in my face.. No wonder they are charging so low for the services…now i know what the catch is..

wateen turned out to be just another money hogging con like every other company in Pakistan

By: Ahmed

Ahmed — Mon, 30 Jun 2008 09:56:47 +0000

Nothing wrong with wateen….???? Can any sane person tell me how you could upload 10GB of data (upload not download) in just 2-3 months time when you are not managing any huge data centers but only few static websites of 500kb size approx each.

This is what they have told me when they sent my usage log. i ve already challenged that but they have not replied me as yet how is it possible.

By: Ali Mirza

Ali Mirza — Sun, 08 Jun 2008 14:23:53 +0000

there is no any issue with me from wateen i m using the sevice.
the issue is with the people of pakistan
wateen is recommended (no mobilty)but customer in moving with his device.
also there is no any issue with bill.
wateen was offer in 1350 10GB d lod VOL.
but if customer exceed his data limit then he will charge 100mb@50 rupee.
so my friend there is no any problem with wateen.
and if you have signal problem then you can get out door device of wateen.
also if you have any problem then you can call 24/7 on help line.
so there is no any issue with wateeeeeeeeeeeeeeeeen.
thanks

By: moon light afridi

moon light afridi — Sun, 08 Jun 2008 07:21:25 +0000

i m the user of wateen for the last 4 months …….but i m not satisfy …….due to thier poor speed ……. week signals……….. shared channal………..some time work some time not…….
and also it not working in cloudy weather……………
i m going to refund this stupid CPE……….

By: papucantdance

papucantdance — Wed, 28 May 2008 06:17:43 +0000

Wateen ke Bill me kuch kala hai!
Ufone ke dil me kuch kala hai!
Mobilink poora kala hai - kalashakala!

By: FJK

FJK — Tue, 27 May 2008 15:34:05 +0000

The wateen’s packages don’t seem very feasible as compared to their services being offered…We have to pay approximately 10,000 as misc. fees (some being claimed as refundable) and then we get 4 gb or 10 gb volume based internet.

It’s much feasible to get a DSL connection instead with unlimited downloads and similar monthly fee with no security stuff.

@ Tirmizi: I’m also a victim to LINK DOT NET. I paid them in January 2008, haven’t heard from emm so far :)

By: Meraj Khattak

Meraj Khattak — Mon, 26 May 2008 13:58:27 +0000

I thought they only sent me the bill :)

I have been using Wateen’s internet service from the last 3-4 months at home and it seems to be working great. The service was down only for 2-3 days in this whole period and that too, was solved in hours.

I chose to signed up with them for the package, which said to have everything included in Rs.1350 (line rent, internet usage etc). I never used their telephony services and now suddenly I get this stupid bill, about which I don’t understand what should I do?

I tried to call with their customer support but they were busy. I am not going to pay the bill, but what should we do in that regard?

I can’t switch to any other DSL as in our areas no one offers except PTCL and when I tried PTCL DSL, it was a nightmare. I am still stuck in a bill and my refund is pending. I have to go every month to fix my bill for their stupid arrears. I am also going to complain about this at PTA, inshAllah.

By: Farrukh

Farrukh — Mon, 26 May 2008 09:43:09 +0000

OK about the extra usage. If you have exceeded the 10gb anyway, they have no right to charge you. I am using wateen 512k/10gb since 26 december. My bill is 5026RS with extrat usage of 10 gb. I always called their helpline to confirm my usage but they failed to provide me any information about it. they always say that ” we are creating a portal for the customers so that you can check your status from their”. Now they are telling us to pay for extra usage??? i did everything from my side to get the information about my usage. It is their responsibilty to tell me what my staus is. They are Recording data on the back hand and not telling customers at the customer end. WHAT THE *#$% IS THIS?

I am not paying any bill. I will sue them if i have to.