Braintel Service Is Back - Note The Changes
Please note the changes mentioned below, as posted on the Braintel website. All Braintel users, please test this beta release and share your feedback on the newly introduced “extra step” which is needed to complete the outgoing call. I am thankful that the service is functional and will monitor it over the next few days for issues, quality and performance.
We are please to inform you that the service has been fully functional now as of 8th Sep 2008 (2:40pm PKT Daylight ). To avoid misuse of our service by grey service provider, we have made a small amendment in the service. We are introducing Computer Assisted Dialing system (CAD) that will help us to overcome the misuse of our service.
In CAD system you have to dial your destination number just the way you used to dial before 4th August 2008; after dialing your destination number press # key and wait for few sec and then simply hang-up the line; your phone will ring back within 45sec and you’ll be hooked with your dialed number.
If the destination number is busy, conventionally you have to try again and again, in CAD system you don’t have to dial again and again but our CAD system will do the rest, just the way a private secretary or your company’s telephone operator make the call on your behalf.
CAD system is new and unique; you may experience some intermittent disconnections during its beta testing.
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Quite a brillant idea of chaging for calls which are actually incoming :) This way PTA will never find out that actually the calls made were actually the incoming calls.
The quality of service is worst the ever before. Mostly the CAD system wont call back and if it does there is so much distortion that you cant hear anything or get disconnected. Voice quality goes better near midnight. I agree with the idea but disagree that its a good step for braintel. After working in this field for so long they should have come with a proper solution for customers but once again they provded it they cant handle there services properly.