Comments on: Help Line & Customer Service: Balancing Quality And Cost http://telecompk.net/2008/10/17/help-line-customer-service-approaches/ A blog about telecommunication marketplace in Pakistan with news, information, analysis and trends Thu, 18 Mar 2010 06:00:27 -0600 http://wordpress.org/?v=2.8.6 hourly 1 By: voice response http://telecompk.net/2008/10/17/help-line-customer-service-approaches/comment-page-1/#comment-54823 voice response Tue, 14 Jul 2009 04:02:35 +0000 http://telecompk.net/?p=881#comment-54823 <strong>voice response...</strong> While we are able to provide general answering services to most any type of company, we have operators specifically trained to serve specialized industries.... voice response…

While we are able to provide general answering services to most any type of company, we have operators specifically trained to serve specialized industries….

]]> By: Izhar Cheema http://telecompk.net/2008/10/17/help-line-customer-service-approaches/comment-page-1/#comment-34394 Izhar Cheema Sun, 26 Oct 2008 12:36:47 +0000 http://telecompk.net/?p=881#comment-34394 Well I think the best service is which is simple and straight forward. However in case of companies charging for the calls that is a normal practice in most of the cases. Call any bank or company you do not really get toll free numbers often. In case of mobile phone companies it is another tool to reduce the un wanted calls which ultimately give them a better chance of servicing the genuine callers. Talking about pakistan, where 70% of the people lack the basic education, I guess IRV is not the right thing to go with. Well I think the best service is which is simple and straight forward. However in case of companies charging for the calls that is a normal practice in most of the cases. Call any bank or company you do not really get toll free numbers often. In case of mobile phone companies it is another tool to reduce the un wanted calls which ultimately give them a better chance of servicing the genuine callers.

Talking about pakistan, where 70% of the people lack the basic education, I guess IRV is not the right thing to go with.

]]> By: Khan http://telecompk.net/2008/10/17/help-line-customer-service-approaches/comment-page-1/#comment-34329 Khan Sat, 25 Oct 2008 13:30:40 +0000 http://telecompk.net/?p=881#comment-34329 No...only those cust will be interested which are keen to get the update....for customers that have net facility will may not bother to dial IVR but just update themselves from thier website. So updating the IVR maps may help a little... No…only those cust will be interested which are keen to get the update….for customers that have net facility will may not bother to dial IVR but just update themselves from thier website. So updating the IVR maps may help a little…

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