Published on October 27th, 2008 | by Omar Aijaz48
Why I Switched DSL Service From Wateen To Link Dot Net
Recently I switched DSL broadband service at my home in Defence (DHA) Lahore from Wateen to Link dot Net. I wanted to share the reasons for making the switch and my experience with Wateen over the last few months. I am quite happy with my current experience with link dot net but I had to go through a few months of pain to get there. I hope that others can use this post as a helpful guide.
The Abu Dhabi Group launched Wateen Telecom in Pakistan in the year 2007. It claims to have the most wide spread of services throughout Pakistan. This company is providing their customers (in DHA Lahore) with Internet, telephony and cable television. There are other wide spread activities that they offer such as online gaming, digital television etc. Outside of DHA they are providing their customers with WIMAX and Telephony.
In year 2008, Wateen Telecom was well established in the market and was catering to a sufficient number of customers in Lahore. But soon after their beginning this company was not providing with sufficient quality of the product that they promised earlier on. This is also clear from the comments on the previous posts about Wateen on TelecomPk.net.
I signed up for Wateen’s DSL service in March. I paid Rs.1500 and got the CPE. The problem started with the billing. There was no bill for the first few months, perhaps because Wateen did not have a billing systemin place. The first bill hit me with a surprise because it was a combined total of three months. There are other hidden charges such as the modem they provide, they charge for it on the monthly basis. But the most regular complaints Wateen Telecom is dealing with are of the overcharging and details of what so ever the customer has down loaded and how has he downloaded. There is no record available to the customer how much internet is available to him, nor does the company seize the account after the download cap has been breached out of the limits for particular package.
There is a huge communication gap between the franchises and the main offices. There are number of complaints still lined up, hundreds of customers yet to be answered. Most of the customers had not paid their bills of subsequently bigger amounts, because no one is ready to accept that they have over used so much of internet. Wateen Telecom has over invested in Lahore and the time is close that it will become a major flop in the industry.
Other then Wateen Telecom if we see the other competitors in the market, such as World Call, PTCL and Link dot NET, among them all the most suitable DSL broadband Internet provider is Link dot Net. Choosing Link dot Net is surely a safe and secure investment. With the most suitable rates in the market you get unlimited downloads. Whereas Wateen Telecom is providing with download cap of 2 GBs/ 4 GBs depending on the package. World Call provides cable in internet, the money they charge at the time of the installation is not affordable for customers like students etc. PTCL has fair rates and number of packages including DSL broadband, cable Television and telephone, but the services provided is not at all up to the standards.
Among these entire Link dot Net is providing with the latest gadgetry at the lowest prices in comparison with its competition and is strongly increasing its market share. The cost is a total of Rs 1300. In which they provide you with 512kbps with unlimited downloads. The modem has a built in wireless router and can be connected to WLAN and operated round the house. There is no need of a cable connection and meters worth of cable entering the room, what you need is just a PTCL connection and on that line you can connect your modem. The performance rocks! I am completely satisfied with the customer services and my choice.