Published on March 14th, 2009 | by Arsalan Mir53
PTCL – Itemized Billing
In discussion on PTCL Environmental Friendly Billing System many comments were not in favour of the green bill not just that it was also not accepted among the general consumers. In this regard PTA has stepped in to facilitate the consumers and have advised PTCL to start reissuing itemized bills.
Pakistan Telecommunication Authority (PTA) has resolved the issue of non-itemized bills of PTCL and has advised PTCL to issue itemized bills from this month.PTCL has started sending monthly bills to its subscribers without itemized details appearing on the bills from the previous month.
PTA convened a meeting on this issue. During the meeting, the Authority observed that this decision was taken unilaterally and without adequate logistic support for meeting consumer demands for itemized bills. The Authority asked PTCL to continue with provisioning of itemized bills to its subscribers. PTA has taken this decision in the interest of consumers and the telecom industry.
The consumer frustration could have be addressed with itemized bills on PTCL website, but then again how many consumers use internet to access it. if we wish to go paperless, we need to increase awareness on internet and broadband not only in urban areas but also in rural areas.