Published on October 27th, 2009 | by Arsalan Mir7
SIM Information Correction Help
As the SIM information and data correction is in full swing these days, I have found out that consumers are checking on their data via SMS and online at PTA website and reporting it in comments on previous post here. Kindly note that if you find out any discrepancy in your SIM information visit the nearest CSCs (customer service center) or business center of the concerned operator and get it fixed.
For convenience, I am sharing links which give addresses of the CSCs/Business Centers of mobile operators in Pakistan.
You may click on the operator to get your required address.
Update from PTA:
After seeking Information through “SIM Information system 668” introduced by Pakistan Telecommunication Authority (PTA), around 1 lac 75 thousand complainants (5.9% of total SMSs received at PTA’s System) have so far visited the Customer Service Centers (CSC) of concerned mobile operators for their SIM data correction while more than 4 lac illegal/irregular SIMs have been removed from the complainants’ CNICs after they provided undertaking. Since the launch of this service PTA has received on its system, more than 2.96 million (29.6 Lacs) requests of mobile subscribers seeking their SIM information data through SMS and about 0.86 million (8 lac 60 thousand) through web-link available at PTA website.
It may be mentioned that after lodging complaint by a mobile user at CSC/franchise regarding SIMs not in his/her use, those irregular SIMs are being immediately removed from complainant’s CNIC hence completing the consumer’s responsibility. The data currently available with PTA at 668 service is updated till 31st January, 2009. This data has been provided by mobile operators. Data of mobile SIMs issued after 31st January, 2009 will be updated soon.