Easypaisa 'Money Transfer' Explained

By Arsalan Mir | November 23, 2009 | 4 Comments

The video posted earlier explained the need leading to easypaisa ‘Money Transfer’, this post give details of the process and some other information which users may like to know.

Any person having a valid CNIC can send and receive money to/from their family, friends, etc from any easypaisa merchant. This service is for all – not only limited to Telenor subscribers or other mobile operator subscribers, even people having no mobile phones can use this service. Also, user need no bank account or any sort of registrations, as the prime target of the any easypaisa suite of products is the unbanked population.

Easy process to send money through ‘Money Transfer’

The Sender needs to bring and provide the following for a Money Transfer:

1. His/her original & valid Nadra CNIC along with 1 Photocopy (Mandatory). It is advised to cross the CNIC copy saying ‘for easypaisa use only’.
2. Receiving person’s valid Nadra CNIC Number (Mandatory).
3. His/her own mobile phone number (optional) & receiver’s mobile phone number (Optional).

Having the above mentioned things the sender needs to visit the nearest easypaisa outlet. This can be any Telenor sales and service center, Telenor franchises, Tameer Bank branch or easypaisa retailer shop. Easypaisa retailer shops can be conveniently found here.

1. The retailer will check the sender’s original CNIC and take the copy of it along with the CNIC number of the intended  receiver.
2. The sender may provide the retailer with his/her and receiver’s mobile phone number to get confirmation messages. He/she can also provide only his/her number. I personally recommend this as it gives a chance to keep track of the money transfer.
3. The retailer now hands over his easypaisa enabled handset to the sender to put in a 5-digit secret pass-code. The code is not be shared with anyone other than the intended receiver.
4. Now the sender will be required to pay the retailer the amount to be sent along with the service charger (shown below).
5. The retailer will now give a filled out, stamped receipt for the sender’s record. Make very sure to collect this, as it the documentary proof for the money transfer. See the sample receipt here.
6. If the sender have provided with sender/receiver mobile phone numbers, they will receive a confirmation message from 3737 having the transaction ID and other details. The retailer will also receive a message confirming the transaction and informing about his new balance. See the sample messages here.

Service Charges

The pricing table for money transfer have 6 slabs starting from PKR 0 to PKR 10,000.

Easy process to receive money through ‘Money Transfer’

The Receiver needs to bring and provide the following for a Money Transfer:

1. His/her original & valid Nadra CNIC along with 1 Photocopy (Mandatory). It is advised to cross the CNIC copy saying ‘for easypaisa use only’.
2. He/she must know the Transaction ID and Transaction Passcode (communicated by the Sender).

The receiver have to visit his/her nearest easypaisa outlet. Easypaisa outlets can also be found by messaging ‘ep’ to 3737 from Telenor connections.

1. The receiver provides the retailer with the transaction ID.
2. The retailer will check the receiver’s original CNIC and take the copy of it.
3. Now the receiver will be asked to enter the 5-digit secret pass-code shared by the sender.
4. The retailer after the completion of the process hands over the money and receipt to the sender.
5. If the sender have provided with sender/receiver mobile phone numbers, they will receive a confirmation message from 3737 having the transaction ID and other details. The retailer will also receive a message confirming the transaction and informing about his new balance.

Other Information

• The easypaisa suite of products works on USSD ( a secure GSM protocol), the same service used to check balance on pre-paid connections.
• Money Transfer sending or receiving is done instantly.
• State Bank of Pakistan have imposed transactional limit of atmost three (3) transactions per month or transaction of PKR 10,000. The limit applies both to sender and receiver.
• In case of any complaint or any transaction dispute, the Customers must contact 111-345-100 or visit the nearest Telenor Sales & Service Center, Telenor Franchise or Tameer Bank Branch with the original, valid Nadra CNIC and a copy of the Money Transfer receipt.
• It is recommended for customers to claim their money transfer within 30 working days of transaction.
• If the customer forgets his transaction pass-code he needs to visit his nearest Telenor Sales & Service Center, Telenor Franchise, Tameer Bank Branch or Tamer Bank Sales and Service Center and take his original NADRA CNIC with him. The pass-code will only be reset once.
• If a customer forgets the Transaction ID, he may obtain it by calling the help line after verification and providing information.
• If the one easypaisa outlet does not have cash, then the customer must collect from other nearest outlet.
• As per State Bank’s Regulations, all un-claimed amounts (transactions sent but not received) will be surrendered to the State Bank of Pakistan after 10 years. However, Customers are encouraged to receive their transactions at the earliest to avoid any inconvenience.
• To report any fraudulent activity or about any unauthorized easypaisa agent, please contact 111-345-100 immediately.

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