Published on February 23rd, 2010 | by Babar Bhatti and Arsalan Mir1
New Poll – Billing Errors by Telecom Companies
We are conducting a poll to collect consumer feedback on telecom billing errors, resolution process and improvements that can be made. As one example, PTA recently issued a show-cause notice to PTCL for, among other things, a high number of billing error (79 errors per 10,000 bills). Below are some statistics for reference.
These are from a survey conducted by PTA and PTCL in 2009 and represent the average of the nationwide results. We often hear that consumers of other telecom companies have similar issues with billing and we would like to get your opinion about this. We also want to know if the process of resolution of these issues is working well or not.