Published on March 3rd, 2010 | by Babar Bhatti0
PTA to Update Regulation to Protect Consumers from Service Changes
PTA has proposed changes to Consumer Protection Regulations2009 to include service withdrawal. See the announcement and draft document on PTA website. This is exactly what we have written about before. Kudos to PTA for taking this step.
Operators may withdraw the provision of any Service, limited time offer packages for value added services from Consumers, provided that such withdrawal is approved by the Authority, if required and thirty (30) days prior notice is given to Consumers:
Provided that the Operators shall inform Consumers through any of the following means:
(i) Short messaging service;
(ii) Website; and
(iii) Print media.
There is an explanation provided with this. For the purpose of these regulations ‘packages for value added services’ shall include but not be limited to Short Messaging Service, Universal Access Service, Toll Free Service, Premium Rate Service, Content Based Services, Internet Service or as determined by the Authority from time to time.