Published on March 15th, 2010 | by Babar Bhatti0
Billing Errors: Poll Results
Here are the results from our most recent poll on billing errors. This matches the results from PTA survey and shows that billing errors are common and a source of problem for consumers. After service quality issues, this is probably the worst that a consumer faces.
This is definitely an area where telecom companies can strive to make a difference. Our advice is to keep the packages simple and not make it too hard for customers and also for your own billing systems.
Poll results are based on a sample size of ~150 votes.