Published on July 16th, 2010 | by Babar Bhatti2
Consumer Manual – Well Organized Information by Mobilink
Providing clear, easy-to-understand information for consumers is one of the most important part of business for a telecom company. I noticed that Mobilink has a page on their website called ‘Consumer Manual’. From a usability point of view it is very well designed. The content there is concise and is easy to read. If you go to the page you can see that there’s a table with type of Complaints & Turn-Around Time. One gap is that for readers who are not comfortable with English, there should be an Urdu version as well. Overall, if this page is promoted well, it should reduce the load on their customer service.