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Published on March 7th, 2011 | by Arsalan Mir

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Mobilink – Left You Alone On Sunday, Normal Now [Updated]






Sunday, March 6th turned to be a bad day for Mobilink and its subscribers particularly in Northern region. Reason that came across was fire that broke out in the Islamabad I-10 MSC (Mobile Switching Center).

Both prepaid and postpaid subscribers in the North suffered from GSM Network outage/congestion for almost 12 hours which got restored to normal early morning today. GPRS and EDGE was also down during the course of time.

User and analysts have discussed about Mobilink’s disturbed Sunday at various platforms.

TGP members thread can be followed here. Member Ashraf Choudhry expressed:

So, MOBILINK now truly comes as May Be Link. I was surprised that heart of the core Network has been under fire and there has no preventive measures on critical place.
Culprits should be fired.
Don’t think so that the image of Mobilink shall back, all of my Friends and families using Mobilink since 7 years and now we are seriously thinking to port with some other operator.

Similar discussions took place on twitter also. Some humorous tweets were:

@tariqmustafa: Mobilink takes ‘Hamain apni Aag dikhani hai‘ to a whole new level #suchjazba #wc2011 #Isb-MSC #fire
@TheBuGz: Which is the hottest Mobile Connection in Pakistan? #Mobilink! It’s always on fire.

The service is now observed to be normal with a few glitches for EDGE/GPRS users.

Updates:

1) Official word from Mobilink

Partial connectivity was restored in the early hours of the morning and our technical teams continue to work around the clock to ensure that all equipment is fully restored at the earliest.

Omar Manzur, Director Public Relations, Mobilink.

2) Another Official word from Mobilink

All services have been restored and our customers should not be experiencing any difficulty in getting through to their loved ones. We sincerely regret any inconvenience caused to our valued customers.

Omar Manzur, Director Public Relations, Mobilink.

Any customers continuing to experience difficulty may call our helpline 111 from their mobile or 111-300-300 from a landline.

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About the Author

is a Telecom enthusiast with engineering background based in Lahore. On professional front, he is the Director Operations at the Target Group. He can be reached at arsalan (at) telecompk (dot) net



21 Responses to Mobilink – Left You Alone On Sunday, Normal Now [Updated]

  1. Pingback: TelecomPk2011 – Telecom Highlights of Q1 | TelecomPK

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  3. Egadgets.pk says:

    Welcome back mobilink!

  4. sajid says:

    sahi baat hai yaar. same here!!!!

  5. malik ahmed says:

    mobilink.. you’re the best and inshAllah will always be! :)
    i don’t really care about these criticisms, not even a single bit.

  6. nida says:

    yaar, ye ham ajeeb offensive baatein kyun itni jaldi kerna shuru ho jaatay hain. ye cricket team k khilaaf bhi aisi baatein. we should be ashamed of ourselves.

    mobilink is the best and will always be! accidents tou hotay rehtay hain.

  7. Mumtaz says:

    Mobilink is back and rockin! it was just for a day..since then i havent faced any issue at all..working amazing! :D

  8. umayr says:

    well i guess we shouldn’t be saying bad stuff about the company, since it was an accident.
    when will we as a nation ever learn not to resort to blame game.
    love you mobilink. you did a great job!

  9. fatima shah says:

    heart you mobilink! :)
    i’m sorry for the loss. but i’m really proud of you for restoring the network in such a little time… :)

  10. Waqas says:

    So what if they were out for a day?? while it is not acceptable if made a routine but really,this one was an accident…i just wish people would step back, put themselves in their shoes and think impartially before just bursting out with criticism

  11. muzammil says:

    my condolences to mobilink for the loss. i’m glad my jazz went down not more than 4 -5 hours even after such a huge accident…

  12. Trish says:

    Good to have Mobilink back!
    And its working smoothly!
    I thought i had to switch connections because it would take soo much time to fix the problem, but they fixed the problem so quickly! Impressive!
    Never switching from Mobilink, shows how much they care about customers.

  13. Asim Husnain says:

    Accidents happen everywhere yaar! It’s not something new. We should thank god that there was no loss of human life and everyone was safe.

  14. murad says:

    This is the time when the real loyal people stand out. Last night when there was no connectivity and yet I was not willing to switch to any network and patiently waited for the services to get back up, I realized what a strong bond I had made with Mobilink over the last 6 years. I am never letting you go Mobilink. I am so glad that I can make calls from my number again!

  15. Sameer says:

    Wesay mind na kerna Arsalan bhai but aap ki post bohat he ziada negative hai…Kaheen say neutral khabar nahi lagti.

    Haan Mobilink ka connection down hua poora sunday and hum bhi un mein say thay jinka raabta muntaka tha per phir bhi hum kya hamari poori family or dost bhi jazz kay sath hain ab bhi.

    Hamara damagh khrab nai hai keh aik haadsay ki waja se jo khair say kisi key sath bhi ho sakta hai hum jaahilon ki terhan apna 5 saal purana connection chor dain..

    Me, my friends and my family, we will always keep Mobilink connection.

    • Arsalan Mir says:

      Brother Sameer the post only discusses views of users/subscribers as shared by them on different web platforms keeping aside personal opinions. Also updates as received from Mobilink’s PR department are well shared.

  16. Pingback: Mobilink – Left You Alone On Sunday, Normal Now [Updated] | Tea Break

  17. muzammil says:

    great job mobilink, on fixing the issue in a couple of hours. i’m your loyal customer and will always be.. and we understand how things can be in accidents like these. thank God there weren’t any accidents..

  18. Waqas says:

    yaar asal shakal company ki aise hadsaat k baad hi samnay aati hai…main tau kehta hoon cha gae hain Mobilink walay! dasti sab kuch fit kar dia hai…ye hoti hai professional approach! main tau fan ho gaya hoon!!

  19. mmm says:

    Yes, ALhamdulilah, Mobilink’s service is back..
    I am sad to hear about everyone who keeps saying we should switch our network or badmouthing Mobilink.
    As a ufone customer, i offer my sympathies to Mobilink for its loss. This could have happened to any company and we should be happy to hear that MObilink had resources to get the network running so quickly.

  20. Salma says:

    I am Infinity user i was also facing no connectivty issue from the Service provider since sunday afternoon, and no body was picking the help line. i tries multiple times but no answer from them. Same issue was faced by my frnds as well who are also INFINTY user….
    i think this might have some connectivity with the issue mentioned above.

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