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Published on August 9th, 2011 | by Arsalan Mir


Cellular Operator – Less Than 50% Users Satisfied

According to recent opinion polls conducted by GALLUP PAKISTAN it comes to picture that 45% of Pakistanis are quite satisfied with their cellular operator while 13% express dissatisfaction.

In this poll, a nationally representative sample of men and women from across the four provinces were asked the following question: “How satisfied or dissatisfied are you with your mobile phone operating company?” The results of the survey showed that only 13% were dissatisfied. On the other hand 45% expressed high satisfaction and 42% expressed partial satisfaction.

On a followup question, “What is the reason for your dissatisfaction with your mobile operator?” Most (45%) cited unclear voice as the reason followed by high call rates (30%), bad customer services (17%). 16 % said that other operators had better packages.

Despite being not satisfied or only partial satisfaction with their current mobile phone operator, merely 18% intend to switch from their current operator. The vast majority of 80% do not intend to switch their operator.

via PR

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About the Author

is a Telecom enthusiast with engineering background based in Lahore. On professional front, he is the Director Operations at the Target Group. He can be reached at arsalan (at) telecompk (dot) net

4 Responses to Cellular Operator – Less Than 50% Users Satisfied

  1. Pingback: Cellular Operator – Less Than 50% Users Satisfied

  2. Kazim says:

    I am highly satisfied with Zong and Mobilink, upto 95%. Just Mobilink had 5% coverage issue and Zong 5% had Call Center bas services issue.

  3. Pingback: Cellular Operator – Less Than 50% Users Satisfied | Tea Break

  4. Customer Services & Voice both are huge issued but due to lack of knowledge on customers’ behalf Celcos dont give a damn to customers.

    PTA needs to be vigilant and assess customer services and voice quality/ signal strength by having an audit through independent firms.

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