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Published on October 13th, 2011 | by Bilal Sulehri

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Blackberry Service Update






RIM’s CIO, Robin Bienfait wrote a letter to Blackberry customers and offered an apology for service outage. The letter also included a region-wise service status, it divided BB service in the following regions

  • Europe, Middle East, India and Africa
  • Canada and Latin America:
  • The U.S.

Extract of the letter is given below:

Here is the current status of service and issues for the various regions that were impacted:

For Europe, Middle East, India and Africa:

  • Email systems are operating and we are continuing to clear any backlogged messages. Support teams are working to minimize the impact on our customers.
  • BBM traffic is online and traffic is passing successfully
  • Browsing is temporarily unavailable as the Support teams monitor service stability and continue to assess when this service can be safely brought online
  • Support teams have added capacity to help with message delivery between regions and continents

For Canada and Latin America:

  • Email systems are operating and we are continuing to clear any backlogged messages. Support teams are working to minimize the impact on our customers
  • BBM and browsing services are online and traffic is passing successfully (except for three carrier networks in Latin America that are serviced by the EMEIA infrastructure – browsing is temporarily unavailable for those three carrier networks)
  • Support teams are investigating reports of BBM delays

For the U.S.:

  • Email systems are operating and we are continuing to clear any backlogged messages. Support teams are working to minimize the impact on our customers.
  • Support teams have added capacity to help with message delivery between regions and continents
  • BBM and browsing services are online and traffic is passing successfully
  • Support teams are investigating reports of BBM delays

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About the Author

(Editor - Gadgets & Reviews) is a Professional Accountant, Consultant, Teacher and Digital Media Specialist. He loves football and is crazy about gadgets and technology. He has been writing since 2004 and can be reached at Bilal@sulehri.com and followed on twitter @sulehri



3 Responses to Blackberry Service Update

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