Published on January 4th, 2012 | by Bilal Sulehri3
Zong Manchester United SIM Follow the Star
A few days ago Zong be the ONE Facebook app was not working, but it started working when I checked after a couple of days ago and as a die-hard Manchester United fan I decided to support my team and buy the SIM.
A SIM was booked on the Zong be the ONE FB app and picked from Zong Customer Service Center in Lahore, I was told that all the information was in the booklet provided with the SIM and if I needed further information I may call to Zong helpline. I was impressed with the details of Follow the star but couldn’t find any instruction to activate the service.
I went to Zong Manchester United site but couldn’t find something helpful about follow the star.
All I got in the MU SIM content page was a snap of Ferdinand, Evra and Rooney on left side of a list of special content provided by the special SIM, but there was no information regarding activation of follow the star.
A call to helpline was picked after around 5 minutes of pointless music and when asked about the service I was made to wait twice and instead of getting the information my call was dropped by the representative, it was pretty evident that he was unaware of this service as he asked from someone named Farooq about it. The only information given by the CSR was that when SIM is activated I should get a text message with a list of players to choose from but I had already activated the SIM some days ago but did not receive any such message, hence the operator was confused and dropped the call.
Zong social media team is doing a great job in promoting Zong – Manchester United partnership, but Zong should focus on improving its services and do the home work before launching such offers.