Published on November 16th, 2018 | by Telecom PK0
Have you experienced PTCL’s Naya Network?
PTCL is one of the leading Internet service providers in Pakistan, and after a considerable amount of competition given by other networks over the past few years, PTCL has revamped its existing network with the tagline “Naya Network, Behtareen Speed”.
“With Great Power Comes Great Responsibility”
In this cut-throat industry where all telecom companies wish to provide customized services in Pakistan, the public has failed to notice that PTCL is incomparable to others in terms of reach all across country, customized packages and increased bandwidth.
It has come to our attention that PTCL is undergoing a massive upgradation that will transform the quality of the services it offers to its customers. Under its Network Transformation Project, the company is upgrading existing copper network to a faster and better fiber network all across Pakistan, as well as rehabilitating the existing network where required. This will facilitate their customer base to experience a reliable, high-speed unlimited internet throughout the day. The project started in 2016, and there are only a few months left to its completion. The plan is to revamp 100 major exchanges across the country and, as of now, the upgradation has been completed in 53 exchanges covering 12 major cities; Faisalabad, Gujranwala, Hyderabad, Islamabad, Karachi, Kharian, Lahore, Multan, Peshawar, Quetta, Rawalpindi and Sialkot.
Coming to the service industry in this new digital age, fulfilling customer needs and demands has become quite tough and challenging. However, PTCL seems to be doing a good job in satisfying customer needs with this network transformation. Through this project, PTCL users can enjoy a faster connection up to 50Mbps with improved copper network and up to 100Mbps with the new fiber network. PTCL touchpoints have also been revamped and trainings have been launched to introduce ‘Building Customer Service Excellence’ culture from top management to the rest of staff across all offices. As a result, statistics show a reduction in customer complaints in the transformed exchange areas, displaying signs of increased efficiency in complaint resolution.
PTCL aims to upgrade 100 exchanges by the next year so that all users can benefit from its services throughout the country. With the right mindset, focus on building a positive culture and nurturing customer service, projects like NTP can set a high benchmark in the country in terms of providing excellent service to citizens.