PTA has proposed changes to Consumer Protection Regulations2009 to include service withdrawal. See the announcement and draft document on PTA website. This is exactly what we have written about before. Kudos to PTA for taking this step.
We are conducting a poll to collect consumer feedback on telecom billing errors, resolution process and improvements that can be made. As one example, PTA recently issued a show-cause notice to PTCL for, among other things, a high number of billing error (79 errors per 10,000 bills). Below are some statistics for reference.
These are from a survey conducted by PTA and PTCL in 2009 and represent the average of the nationwide results. We often hear that consumers of other telecom companies have similar issues with billing and we would like to get your opinion about this. We also want to know if the process of resolution of these issues is working well or not.
Telecom companies have started using Twitter and other social media platforms for effective customer service and brand promotion. The quality of how companies use these new media channels varies a lot. I wanted the readers to take a look at how customer service should be done - as shown by T-Mobile - and the mistakes that Mobilink and Ufone are making.
The 668 Sim Information campaign is playing a vital role in withdrawal of unauthorized registered SIMs. PTA have taken it a step forward, now it is also available on mobile via SMS. Users who wish to check on the SIMs registered against their CNIC can now send their CNIC number (without dash/space) t0 668 and get a prompt reply with details of name of service provider and number of SIMs.
Dawn News has reported today that PTA in its recent QOS survey have found that operators have failed to meet the set standards despite being asked to improve on it. PTA have issues a show-cause notice to all cellular operators over this issue. I wish PTA gives out the details of the survey to general public like they did in 2007, so that we can judge operators on basis of their QOS.
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Earlier I mentioned about the Warid overseas SIM information correction help, a similar service is being provided by all other cellular operators. The process is more or less the same for all.
For Telenor check the details here, for Ufone follow this link, Zong customers can get the details from here and Mobilink the details can be found at this link.
Overseas customers must make use of this service and get all their information corrected at the earliest.
In its continued endeavour to provide PTCL customers with new packages and services, the company is all set to provide its valued subscribers from Balochistan with a more customised package called the “Balochistan Package”.
If you are residing abroad and have your SIMs issued against your National Identity Card for Overseas Pakistanis (NICOP), you can like NIC holders follow the link www.pta.gov.pk/668 in order to confirm the number of SIMs in your name.
In case the count of Warid numbers exceeds the actual Warid numbers currently in your usage, WaridTel helps you correct you SIM information.
The story has been the same for many years. The surge in network activity at Eid time is accompanied by service issues. And recently some companies have withdraw certain popular packages, SMS in particular. My thinking is that if a company can’t offer these packages during the peak times, then don’t bother offering it at all. Otherwise it sounds like switch and bait and hurts the brand reputation. Read more »
PTA is very seriously monitoring the SIM Data Correction process and aims to regularize it, curbing all the misinformation. In order to facilitate mobile users seeking correction in their SIM data, has removed the condition of CNIC copy being provided by the consumers.
All of a sudden bill payment is at the top of everyone’s mind. Whether its utility bills or phone bill, the race is on for convenience and service. Warid has started to offer its phone bill payment at 1 Link ATMs with a statement that “This service is free of cost and has no hidden charges.” Here’s more.
WARID provides endless convenience to pay your Post pay bills or TOP up your prepaid accounts via 1LINK ATMs throughout the country. Now, no need to wait in line, pay your bills through ATMS of following 1LINK Member banks in a convenient and effective manner. It is simple and easy to use service which is available 24 X 7.
All subscribers can now avail the facility to pay their bill through ATM machines, or can TopUp its prepaid number, which are available in denominations of Rs. 250, Rs. 500 and Rs. 1000.
So can we expect utility bill payment as well from Warid?
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