PTA Checks on Telecos CSCs
July 21st, 2011 | by Arsalan Mir
Recently chairman Pakistan Telecommunication Authority (PTA) Dr. Mohammed Yaseen visited Ufone Call Center and Telenor Customer Service Center in Islamabad/Rawalpindi [&hellip
Browsing the "Call Centers" Category
[Poll] Ufone SMS Service Issue
December 8th, 2010 | by Arsalan Mir and Babar Bhatti
Ufone customers are facing serious issues with the SMS service from past few hours. The whole complaint thread can be [&hellip
Consumer Manual – Well Organized Information by Mobilink
July 16th, 2010 | by Babar Bhatti
Providing clear, easy-to-understand information for consumers is one of the most important part of business for a telecom company. I [&hellip
P(tcl) is for Pathetic Customer Service
April 25th, 2010 | by Babar Bhatti
This is one of the recurring themes in Pakistan telecom industry. Customers are given a hard time on a regular [&hellip
Best Practices For Mobile Marketing
August 15th, 2009 | by Babar Bhatti
I published a post last year on best practices for mobile marketers. Mobile Marketing Association has published updated guidelines (4.4 [&hellip
ISPs Oppose PTA Decision On VOIP
June 18th, 2009 | by Babar Bhatti
During the many years of telecom industry’s growth, PTA has never been able to clearly define a reasonable VOIP policy. [&hellip
Undersea Telecom Cables Damaged: Outages In Pakistan, Asia
December 20th, 2008 | by Babar Bhatti
Just when things seemed to be going well, we have yet another outage and this time the repair time line [&hellip
Three Major Undersea Cables Slashed
December 20th, 2008 | by Arsalan Mir
Reports have indicated that three major undersea cables, SEA-ME-WE 4 (SMW4), SEA-ME-WE 3 (SMW3) and FLAG EA went out around [&hellip
Help Line & Customer Service: Balancing Quality And Cost
October 17th, 2008 | by Babar Bhatti
There has been a lot of discussion around the customer service quality and the fact that now some phone companies [&hellip
Report On Telecom Opportunities In Pakistan
August 29th, 2008 | by Babar Bhatti
I am pleased to share a report on Telecom Opportunities in Pakistan. It was prepared by Salman Ansari in Aug [&hellip
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