PTA Checks on Telecos CSCs
July 21st, 2011 | by Arsalan Mir
Recently chairman Pakistan Telecommunication Authority (PTA) Dr. Mohammed Yaseen visited Ufone Call Center and Telenor Customer Service Center in Islamabad/Rawalpindi [&hellip
July 21st, 2011 | by Arsalan Mir
Recently chairman Pakistan Telecommunication Authority (PTA) Dr. Mohammed Yaseen visited Ufone Call Center and Telenor Customer Service Center in Islamabad/Rawalpindi [&hellip
December 8th, 2010 | by Arsalan Mir and Babar Bhatti
Ufone customers are facing serious issues with the SMS service from past few hours. The whole complaint thread can be [&hellip
July 16th, 2010 | by Babar Bhatti
Providing clear, easy-to-understand information for consumers is one of the most important part of business for a telecom company. I [&hellip
April 25th, 2010 | by Babar Bhatti
This is one of the recurring themes in Pakistan telecom industry. Customers are given a hard time on a regular [&hellip
August 15th, 2009 | by Babar Bhatti
I published a post last year on best practices for mobile marketers. Mobile Marketing Association has published updated guidelines (4.4 [&hellip
June 18th, 2009 | by Babar Bhatti
During the many years of telecom industry’s growth, PTA has never been able to clearly define a reasonable VOIP policy. [&hellip
December 20th, 2008 | by Babar Bhatti
Just when things seemed to be going well, we have yet another outage and this time the repair time line [&hellip
December 20th, 2008 | by Arsalan Mir
Reports have indicated that three major undersea cables, SEA-ME-WE 4 (SMW4), SEA-ME-WE 3 (SMW3) and FLAG EA went out around [&hellip
October 17th, 2008 | by Babar Bhatti
There has been a lot of discussion around the customer service quality and the fact that now some phone companies [&hellip
August 29th, 2008 | by Babar Bhatti
I am pleased to share a report on Telecom Opportunities in Pakistan. It was prepared by Salman Ansari in Aug [&hellip