State of Telecom Industry in Pakistan

Telenor Pakistan has launched the ‘Karo Mumkin’ campaign with the aim to position itself as a leader in innovation, and provide the people of Pakistan with a platform for inspiration and realization of possibilities. The campaign is designed to showcase the vision of Telenor Pakistan which seeks to explore new business opportunities in telecommunications, financial services and media. The occasion also marks Telenor Pakistan’s 5th anniversary.

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Here are the results from our most recent poll on billing errors. This matches the results from PTA survey and shows that billing errors are common and a source of problem for consumers. After service quality issues, this is probably the worst that a consumer faces.

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Mobilink Jazz has come up with another limited time reactivation offer. This time for those who have not used your Jazz connection since the 10th of February 2010.

In this offer after putting the Jazz SIM back and sending an SMS to 550, customer gets 50 free minutes. Everyone who has received the 50 free minutes can also get 300 more free minutes by recharging in each of the next three months.

Customers who have lost their SIMs can get new SIMs free of cost from their nearest Mobilink franchise or CC centers. Other service mechanics of the offer can be found here.

The Board of Directors of Warid Telecom have appointed Mr. Muneer Farooqui as company’s new Chief Executive Officer (CEO). Mr. Farooqui is a 20 year veteran of telecom industry, who started his professional journey in the telecommunication arena in 1993. In May 2004 at the time of inception of the company, Mr. Farooqui joined Warid Telecom as part of the core team in the capacity of GM Customer Service. In January 2006, Mr. Farooqui was given a challenging task of leading and creating the team and operations for Warid Bangladesh.

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UExaminer is a unique and first of its kind VAS from Ufone. This focuses on use of cell phone for educational purpose and targets all students studying in 9th, 10th, 1st Year, 2nd Year and even from O/A Level education system, to get themselves prepared for final board examinations.

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For a nation, there is no power as constructive as its people’s ideas and their courage to make a difference. Like Allama Iqbal has said;

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At the time of launch of easypaisa, many people wanted a service they can host from their mobile phone. I see mobile accounts as the service that lets you do that. It is not any over the counter service like bill payments and money transfer but  a virtual Bank Accounts opened for Telenor subscribers to access from their own mobile phones at any time.

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Dealing with spam, unwanted calls and stalkers can be very stressful. Here’s some  information and links which can help you cope with this. While looking at this issue, we researched on the privacy policies of mobile companies operating in Pakistan. Out of 5 mobile network operators, we found 2 privacy policies which were posted online.

• www.telenor.com.pk/privacy/privacy.php
• www.waridtel.com/privacy_policy.php

For your reference you can block the user following the guidelines presented in our prior posts about Call and SMS Blocking, here and here. Unfortunately getting rid of the problem is not always that straightforward. For example, see this TGP discussion in which one member’s number was used – spoofed would be a better choice of word – for sending unwanted SMS.

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Transfers of large amounts of data across the Internet to wireless devices suffer from a major problem: The Transmission Control Protocol (TCP) used to send and receive that data can be unnecessarily slow. Aspera, a new company, has now announced an alternative protocol designed to accelerate wireless transfer speeds. Called fasp-AIR, it includes new proprietary approaches to addressing problems of data transfer that are unique to wireless communications.

This story appeared at Technology Review.

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PTA has proposed changes to Consumer Protection Regulations2009 to include service withdrawal. See the announcement and draft document on PTA website. This is exactly what we have written about before. Kudos to PTA for taking this step.

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Telenor has extended its two step charging to USA and Canada. With this scheme calls are charged in two steps; regular call rates apply on the first step and after some specified duration discounted rates will apply.

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Research and Market, the world’s largest market research resource have recently published forecast reports of next five years for mobile operators of Pakistan and other countries. The key points of the report as mentioned in its summary give a very interesting picture of the state of telecom industry in Pakistan.

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